Mobile technology is revolutionising how organisations engage with their end users. More than 96% of the world’s population has access to a mobile phone, meaning it is now possible to reach nearly every single person on the planet. Yet 3 billion people living in emerging markets still lack access to relevant, timely, and engaging information in their local languages, and their voices remain underheard. The organisations that serve them lack the technology and capacity to reach them, and many are unaware of the power of mobile technology to meet their organisational goals.
Viamo connects individuals and organisations using digital technology to make better decisions. Having reached more than 21 million people in 2022 and more than 4 million monthly active users, we have our eyes on our goal of reaching 100 million monthly active users by 2026.
We manage the Viamo Platform, a national toll free public information service called the 321 Service, accessible through the IVR (Interactive Voice Response) channel. By calling 84321 through your Vodacom connection or 94321 from your TMCEL connection in Mozambique, anyone with access to a mobile phone will be able to access information on topics such as health, agriculture, financial literacy and more. In a series of “listen, then choose” steps, callers will use their phone to select from among hundreds of recorded voice messages to help them make informed decisions and improve their lives.
About The Role
As the Viamo Platform Manager (VPM) for Mozambique, you will be responsible for ensuring a high quality and an impactful mobile service. You must be able to empathise with the Viamo Platform’s end users to understand their needs to access information as well as products and services offered by our clients. You will work closely with the global and country team to deliver socially impactful experiences to both our end users and clients through the platform. As the IVR Platform expert, you will be expected to take ownership of the following:
You will help ensure that platform content follows best practices, and messages are translated, recorded and pre-tested correctly. You will be the IVR platform expert, identifying the content needs of end users, building the audio and text trees (using the Viamo Cloud Software), updating content, and troubleshooting. You will play a key role in monitoring the continued quality and success of the Service, piloting and evaluating new initiatives, and reporting to Mobile Network Operators and business partners.
Co-create and Execute Platform Growth Strategy
Content Management
Test and Impact
Manage Partner Relationships
Key Performance Indicators
Team and Reporting Structure
Required
Desirable
Viamo is an Equal Opportunity Employer. We value diversity and encourage applications from all candidates. We believe that diverse perspectives help our teams to create innovative solutions and understand our global clients’ needs. In alignment with our values, we are committed to recruiting and retaining a diverse global workforce without discrimination.
Apply now with a CV and a short cover letter.