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PRI Mozambique is hiring a Vendor Management Specialist, with the following features.
Responsibilities:
- Respond and address in country;
- Innovate e realize multiple changes, to solve the vendor needs;
- Explain the payment options and process mechanism;
- Make recommendations on upgrades, features, rate plans in software’s and hardware’s;
- Be the link between suppliers and the IT department product;
- Identify customer queries, giving them a clarifying information and see alternative solutions to give them completing transactions and forwarding requests;
- Address complaints, resolve customers payment issue, determining the cause of them problem then troubleshoot with the goal of increasing satisfaction;
- Sell additional services, ensure vendor education on alternative contact options and maintain a capacity to always solve every payment issues.
Requirements:
- Minimum of 1 year in a commerce, business administration or sales;
- National Diploma or equivalent qualification in sales;
- Previous customer service experience required;
- Product/service knowledge;
- Accounts understanding;
- Professional communication skills, written and verbal.