VAS & NT-HLR Full-Time

Role purpose:

Provide 1st level of support to the Vodacom VAS & NTHLR Platforms and guarantee excellence in terms of level of support and project technical supervision/management.

Key accountabilities and decision ownership:

• Support in the handling of IT Governance related aspects in the VAS & NTHLR Portfolio ensuring that the systems are compliant to the relevant policies;
• Guarantee availability of systems under the VAS & NTHLR Portfolio ensuring that minimal downtime is achieved;
• Deliver VAS & operational projects guaranteeing that they are delivered in a timely manner and with high quality;
• Submit periodic reports to line manager which include (but not limited): SLA, system patching, system capacity, open trouble tickets, availability and incidents and proactively monitor the platform in order to foresee problems and suggest optimizations;
• Ensure All problems experienced under all systems under VAS are resolved permanently within the SLA agreed with the supplier and a root cause analysis is provided at each occurrence.

Key performance indicators:

• Capacity Management reports;
• System uptime of 99.9%;
• Innovative solutions for technical challenges.

Must have technical / professional qualifications:

• Degree in Computer Science or similar;
• Any IT related certification will be valuable.

Core competencies, knowledge and experience:

• GSM knowledge;
• SQL Database knowledge;
• Intermediate UNIX Operating Systems Knowledge;
• Basic System Security knowledge;
• Basic Project Management Skills.