Territory Supervisor M-Pesa Tete Full-Time

Role purpose

To sustainably ensure the quality of M-Pesa’s distribution network, promote the commercial relationship, providing aggregators and super Agents with high level of satisfaction through quality of service according to their level of exigence and M-Pesa normative. Take responsibility for the management of the business capital under his territory; Monitor operational risks and ensure compliance with the regulations and procedures.

Key accountabilities and decision ownership

• Stakeholder management: manage conflicts and incidents; Implement initiatives to continuously improve the Knowledge, understanding and implementation of AML and compliance controls topics within the stakeholders (CBU, aggregators, super agents, local authorities etc) ensuring that the procedures and tools are and will be applied and used in accordance with the normative and regulations;
• Monitor operational and reputational risk by Implementing controls to continuously reduce the level of frauds and selling of till within the network/market;
• Monitor aggregators (and their agents) performance and propose strategies to improve their liquidity and transaction volumes mainly on the clusters under development ensuring that aggregators meet the established KPI’s;
• Ensure uniformity of financial services best practices and contribute to agents and merchants  network long term growth and efficiency;
• Plan, organize and deliver effective regional meetings and trainings as necessary to the aggregators and CBU team.

Core competencies, knowledge and experience

• Commercially astute and strategically oriented – solid understanding of market, competitor & customer. Solid understanding of the integrated set of products and services included within the M-Pesa portfolio; able to identify opportunities for M-Pesa and structure initiatives to transform these opportunities into reality;
• Strong Analytical skills and presentation skills – able to assess reports, identify issues, root cause, and recommend solutions. Expert spread sheet skills a distinct advantage;
• Inspirational Leadership – develop and maintain great working environment throughout all levels of the M-Pesa organization.

Must have technical/ professional qualifications

• University degree in a Commercial related area;
• A minimum of 5 years relevant experience in a management role within a commercial function covering distribution and/or retail network management;
• Proven people management and motivational skills;
• Knowledge and experience of the financial services and telecommunications industries will be an advantage.
• Strong planning and networking skills;
• Ability to draft, continuously review and enforce policies and procedures to improve division’s efficiency and effectiveness.

Key performance indicators

• Number of active M-Pesa agents, transactions volumes and commissions generated per aggregators;
• Nr. of incidents which can generate a reputational or financial risk/loss to the company;
• Nr. of agents complaints.