Territory Manager: M-Pesa Northern & Central Regions Full-Time

Role purpose:

Expansion and quality management of the M-Pesa agent and merchant ecosystem to provide customers with a positive experience at any M-Pesa agent or merchant countrywide.

Key accountabilities and decision ownership:

• Management of the agent and merchant network to achieve expansion and quality KPI’s;
• Distribution partners support and management;
• Distribution team support and management  to ensure that acquisition, quality and compliance targets are met;
• Policy formulation and business process review in collaboration with relevant business units to improve network support structures;
• Agent liquidity management through direct and partner channels;
• Competitor trade activity analysis for benchmarking and positioning;
• Fraud management;
• Presenting of consistent and accurate reports for  decision making;
• Development of initiatives to improve distribution network management.

Key performance indicators:

• 30 Day active agents;
• 30 Day active merchants;
• Rural Merchant & Agent Penetration;
• Merchant Revenue;
• At Agent Customer Experience;
• Sales Force Productivity & Expertise;
• Distribution Partner Productivity.

We encourage female applicants