Systems Support and Analyst Part Time

About VillageReach

VillageReach works with governments to solve health care delivery challenges in low-resource communities. Our programs focus on increasing access to quality health care at the last mile, or the point at which services are delivered.  We develop and implement new ideas and approaches to ensure vaccines and medicines are available, increase the capacity of health workers and ensure they have access to data to improve health.  Our work improves the lives of more than 20 million people in sub-Saharan Africa. VillageReach is headquartered in Seattle, WA with offices located in the Democratic Republic of Congo, Malawi and Mozambique.

Description

Summary

VillageReach is a Ministry of Health social partner organization in strengthening the health system, and supply chain logistics services. As part of the program, this position will support the planning and execution of ICT initiatives, specifically a pilot of Open Smart Register Platform (OpenSRP), a mobile health vaccine registry application.

The System Support & Analyst (SAA) will be responsible for leading the pilot implementation of OpenSRP to register and track children receiving vaccines and vaccine consumption in Manica province. The SSA will lead requirements gathering for the pilot based on a user-centered design methodology and perform a gap analysis to identify the requirements met and unmet by OpenSRP. The SAA will also work with the development team to set up and configure the system for the pilot. The SSA will also be responsible for providing end-user training and support for the duration of the pilot, including support for monitoring and evaluation activities. SAA will report directly to the VillageReach Senior Program Manager, and will work closely with the Seattle-based Digital Solutions Team.

Description

Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time.

Requirements Gathering

• Employ user-centered design methods to identify needs, gaps, and pain points for vaccine registration;
• Document vaccine registration and tracking use cases and process flows;
• Consult with program staff, partners and stakeholders to identify and document needs and requirements;
• Assess infrastructure and technical capability of pilot sites and users.

Software Configuration & Development

• Provide technical guidance and support for OpenSRP configuration and development for pilot;
• With the support of Digital Solutions, serve as main focal point with any external vendors developing and supporting the system;
• With the support of Digital Solutions, conduct testing and quality assurance to ensure system is configured according to requirements.

 End-User Support

• Conduct end-user trainings; contribute to development of training protocols, curriculum, and materials;
• Provide on-site supportive supervision and technical support to end-users throughout the duration of the pilot;
• Log, investigate, and troubleshoot reported issues, escalating to the development team when necessary; manage issue backlog

 Monitoring & Evaluation Support

• Complete data collection and document user feedback;
• Support program M&E by collating and analyzing data to provide KPIs to stakeholders and M&E Manager;
• Support development of reports and recommendations for stakeholders;
• Keep track of institutions M&E plans and provide support to other teams when needed.

Competencies

The following competencies reflect what is expected of all VillageReach employees; including examples of how one might demonstrate each of these competencies in one’s role.

• Personal Motivation and Drive: Is self-directed in one’s approach to work, but asks for help when needed; holds oneself accountable; undertakes self-development activities; seeks to build and master new skills; looks for and takes advantage of opportunities within the organization;
• Collaboration & Effective Communication: Establishes and maintains effective relations with coworkers, partners & stakeholders and external parties; works collaboratively with others to accomplish organizational and team goals and objectives; works actively to resolve conflicts; expresses ideas and thoughts effectively; selects and uses appropriate communication methods and maintains meaningful communication with virtual coworkers and other parties to keep them informed;
• Commitment to Diversity & Inclusion: Takes personal responsibility for and supports others across the organization in creating and sustaining a diverse work environment where individuals are welcomed, valued, respected and supported; personally committed to attaining cultural competency including self-awareness of one’s own attitudes about culture and cross-cultural interactions; exhibits the willingness and ability to engage openly and respectfully around issues of race, colonialism, identity and culture; upholds equity in access to sharing of information, ideas, and opportunities throughout VillageReach; 
• Commitment to Excellence: Produces a high output of work, both in terms of quality and quantity; looks for ways to improve and promote quality; monitors work to ensure quality; has a personal commitment to the mission of VillageReach;
• Solution Orientation & Innovation: Focuses on results and desired outcomes and how to best achieve them; gets the job done; sees opportunities for creative problem-solving while staying within the parameters of good practice; sees old problems in new ways and has novel approaches to solving those problems; contributes original and/or resourceful ideas to their area of responsibility; is able to consider and articulate risks and consequences of proposed innovations and factor these into decision-making

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Education & Experience:

• University Degree in relevant field (e.g. Information Technology; Computer Science; Statistics; etc.);
• At least 5 years of experience in the design, development, implementation, and support of digital health or technology solutions implemented by national/international NGOs/Government;
• Strong training & facilitation skills, with experience in training government staff on the use of data and technologies, including translating technical terms into common language;
• Robust skills requirements gathering, business process analysis and user-centered design methods;
• Experience in monitoring and evaluation, including data collection, aggregation, use, evaluation and dissemination;
• In-depth experience with Agile software development values and practices; excellent technical project management skills.

Other Qualifications:

• Established cultural competency in partnering with racial, cultural and linguistically diverse groups;
• Demonstrated understanding of challenges with working in rural, underserved and low-income context; experience living in and/or working in a low-income country a plus;
• Highly proficient in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel) and comfortable in a fast-paced technical environment; experience with business intelligence tools a plus;
• Fluent Portuguese; strong written and spoken English;
• Excellent interpersonal skills and demonstrated ability to successfully work in a fast-paced environment within and across locally and remote based staff, including international staff based in other countries;
• Experienced in providing technical guidance and support to government staff and Non-Governmental Organizations (NGOs);
• Demonstrated ability in analytical reasoning and logical problem solving;
• Strong communication, coordination and people-facing skills;
• Availability to travel; spending significant time in the field supporting the pilot
• Knowledge of and/or experience with EPI program and service delivery a plus;
• Experience with HMISs, LMISs and mobile data collection tools is considered a plus;

Environment and Physical Demands

VillageReach has no private offices, employees work in a shared, open environment with task and conference rooms accessible to employees for privacy and meetings. The noise level in the work environment is usually quiet. Due to the time zone differences between our Seattle office and our Country Offices and location of other global staff, US based staff are expected to be available for early morning meetings starting at 6am. In addition, our global HQ and Country office staff are expected to be available for late afternoon/evening meetings up to 6pm.

APPLICATION INFORMATION:

This is an immediate hire and therefore resumes will be reviewed on a rolling basis until 14th of March 2019 . To apply, please submit your resume and a cover letter to our online portal: http://www.villagereach.org/join-us/

COMMITMENT TO DIVERSITY & INCLUSION:

VillageReach is an Equal Employment Opportunity Employer committed to workforce diversity. We believe that diverse, equitably weighted perspectives foster an organizational capacity to create novel solutions that improve health in the most underserved and hard-to-reach areas. To align our values, innovations and impact, VillageReach is committed to recruiting and retaining a diverse global workforce.