Support Officer: Back Office – M-Pesa Full-Time

Role purpose:

To work as part of finance team, giving support to all M-PESA business functions through immediate resolution of open tickets assigned to M-PESA Finance around areas of float allocations, reporting, and dealing with internal clients and colleagues on daily basis.

Key accountabilities and decision ownership:

• Assist the M-PESA Sales teams with float allocations;
• Manage the e-money creation and reconciliation process on a daily basis and during month-end close;
• Respond to business EFT requests;
• Control of ATM  and e-money P24 accounts;
• Perform daily bank  reconciliations and ensure any reconciling items are identified and treated in the same week;
• Follow up issues reported until they are resolved.

 Key performance indicators:

• Timely submission of month end activities;
• Maintain ‘zero open tickets’ on a daily basis.