Sponsorship Coordinator Full-Time

The Plan International is hiring a Sponsorship Coordinator.

The Organization

Plan International is a rights-based development and humanitarian organisation working for better lives for all children. We are independent of government and have no political or religious affiliation. Our purpose is to strive for a just world that advances children’s rights and equality for girls. We have been building powerful partnerships for children for more than 80 years and are now active in more than 70 countries

Our global strategy focuses on girls, as they are often the most marginalised and most often left behind. We have committed ourselves to the ambitious target of reaching 100 million girls over five (5) years to ensure they can learn, lead, decide and thrive. This is our contribution to achieving the sustainable development goals and, in particular, the goals of gender equality. Our organization is transforming itself to meet this enormous challenge everywhere we work

In Mozambique, we are working to eradicate early marriage and early pregnancy through projects that focus on adolescent girls in Inhambane, Zambezia, Nampula and Cabo Delgado. These projects are programmed along four strategic pillars: Girl Education, SRHR, YEE and Protection. Our work is gender transformative and includes influencing work at national and sub-regional level.

The PA Sponsorship Coordinator coordinates all activities within the Sponsorship Unit at the PA level and ensures that all processing of communications meet or exceed quality standards outlined in organizational guidelines. He/She facilitates capacity building of staff, children and community members on sponsorship. Assist the PA to deliver quality programs to the children and communities. Ensures that all sponsorship systems are used effectively to maintain communication with NOs

Management Scope, Reporting Lines, Key Relationships

Reporting lines

Reports to: The post holder will report to Program Area Manager (PAM)

Direct reports: Field Officers, Sponsorship Assistants, Translator Assistant

Key relationships

Internal:

• Works with the programs team;
• Works closely with the Program Area Manager to ensure consistent implementation of activities;
• Liaise with Sponsorship & Safeguarding Manager.

External:

• Government and District Structures,
• Community Leaders;
• Volunteers;
• Other NGOs.

Level of Contact with Children

• High contact: High interaction with children.

Physical Environment

• Typical office environment.

Accountabilities and Main Work Activities

Quality communications

• Lead the process of schedule of communications both incoming and outgoing.
• Provide Master List to Field Officers on a monthly basis and copy SM as appropriate.
• Supervise the processing of quality sponsorship communications so that communication items are dispatched in accordance with established schedules, procedures and quality standards.
• Supervise to ensure communication production is participatory and reflects child’s voice and opinion.
• Coordinate to ensure that all queries and requested information are dealt with promptly, courteously, professionally and in sufficient details so that follow-ups and repeat queries are not received such as NOIs.
• Maintain zero NOI not responded to every month.
• Communicate timely to PA staff on any updates/changes.
• Achieve and maintain a zero backlog.
• Monitor absent SCs if are reported 3 months prior the production period.
• Submit Production Reports to PAM with CC. SM Every Monday.
• SCCDR is verified, tracked in CD4.1, analysed and sent to SM and PAM every 5th of the Month.
• Review accuracy of information, timely and proper dispatch of the items to NOs.
• Review the quality of all items on a weekly basis (sign off all Field Officers communications to guarantee quality before submission).
• Make a preventive analysis and submit sponsorship status report according to corporate or Sponsorship manual.

Caseload Management, growth\ enrolment

• Ensure caseload maintained as per green sheet planning every month.
• Facilitate the identification of new program areas and children to be enrolled and their SCIs completed as per established procedures and schedules.
• Ensure all new Enrolments are entered into ChildData system.
• Ensure Documentation of enrolment system.
• Coordinate data entry in child Data.
• Ensure that only accurate, true and valid data is entered in child Data

SC Cancellation

• Verify all negative cancellations in the field and validate the reasons.
• All cancellation requests must be accompanied by the respective replacement at all times with no exception.
• All cancelled SC information should be removed from active to dead files with 48hours after cancellation.

Sponsor Visit

• Ensure that Sponsor visits are prepared and conducted as per guidelines and successfully accomplished to enhance the image of the organization and that reporting is done as per established procedures and schedules.
• Ensure the child writes to the sponsor thanking the visit 15 days after the visit.

NOIs

• Ensure that all NOIs are forwarded\ printed and delivered to the Field Officers within 24hours of each receipt.
• Ensure that responses are accurate, detailed and sent to NOs, Copied to SM within one week, except urgent.
• NOIs which should be responded to within two days.
• No second or third Request from NOIs will be tolerated at all levels.

Empowerment \Sustainability and Supervision

• Ensure that SC files, records and other related sponsorships documents are properly maintained, up-to-date, accurate, complete, stored and controlled so that accurate information can be retrieved quickly by all relevant staff.
• Manage sponsorship corporate software and computers to ensure that accurate, reliable, and up-to-date information is available at all times and notify relevant staff (IT Coordinator, Sponsorship Manager) for any system errors.
• In conjunction with other field staff identify training needs of children and communities on sponsorship.
• Implement effective capacity building workshops on the above areas to ensure that children and communities have a holistic picture of BR, manage their own communications, and integrate programs and communications.
• Produce trend quarterly reports and send to PAM and SM on NOIs by cause, SC deaths by causes.
• Conduct weekly sector meetings and share minutes with SM.

Safeguarding Children and Young People (Safeguarding) and Gender Equality and Inclusion (GEI)

• Understands and puts into practice the responsibilities under Safeguarding and GEI policies and Plan International’s Code of Conduct (CoC), ensuring that concerns are reported and managed in accordance with the appropriate procedures.
• Leads the orientation of logistics staff to ensure that they are properly inducted on and understands their role in upholding Plan International’s safeguarding and GEI policies.
• Ensures that Plan International’s global policies for Safeguarding Children and Young People and Gender.
• Equality and Inclusion are fully embedded in the day-to-day work of logistics team in the PA.
• Ensures that Plan Mozambique contributes to Plan International’s global efforts to ensure safeguarding and GEI, including making sure that relevant reporting and data are submitted.

Technical Expertise, Skills and Knowledge

Technical expertise

• Demonstrated record of excellence in sponsorship, 05 years professional experience in development work.
• Degree in social sciences or development studies.
• Building and managing teams.
• Coaching.
• Crisis Management.
• Excellent oral and written communication.
• Leadership.
• Problem solving.
• Networking.
• Strong negotiation, facilitating and influencing skills.
• Critical and creative thinking skills.
• Result driven.
• Interpersonal skills.
• Fluent spoken and written Portuguese and English.
• Ability to deliver to tight deadlines and budgets.
• Project / budget management.
• Analytical skills.
• Communication skills.
• Facilitation and negotiation skills.
• Proficient in computer skills and use of relevant software and other applications

Desirable

• Ability to communicate in English, Portuguese and Local language (Nampula)

Skills and Knowledge

Skills

• Service oriented/ Customer centric/ customer relationship skills.
• Good communication skills and ability to communicate ideas and technical information to a non-technical audience.
• Strong analytical and logical ability.
• Strong negotiation, facilitating and influencing skills.
• Problem-solving skills.
• Creativity and Innovation.
• Attention to detail.
• Works collaboratively as a team player.
• Capability to coordinate and cooperate within interdisciplinary teams.
• Presentational skills and problem-solving prowess in a complex work environment is critical.
• Willingness to learn and ability to work in a collaborative and inclusive manner.
• Coaching and mentoring skills.

Behaviors

• Role model our values and behaviors both internally and externally.
• Engages sensitively with staff and partners on issues of gender equality and inclusion, demonstrating an understanding of the local culture and context.
• Promotes equality, including gender equality, inclusion and girls’ empowerment in Plan’s work and in its work with partners.
• Applies participatory influencing methodologies both internally and externally.
• The ability to build collaborative working relationships.
• Ability to influence.
• Uses creativity to challenge the norm and promote innovation and thinks and acts for the wider organization – linking Supply Chain with the context of the wider organizational strategy.
• Communicates effectively at a high level and with a range of appropriate styles for different audiences.
• Builds capability through knowledge sharing, networking, mentoring, coaching and advocates the importance of knowledge management.

Leadership Competencies

• Courageous in taking a lead, focussed on Plan International’s purpose and making the most effective contribution within my own work context.
• Behaves in line with our values and safeguarding practices, inside and outside work.
• Challenges own attitudes, unconscious bias and behaviour and speaks up when they see wrong doing, especially by those who use their power over others to create fear or abuse.
• Understand and adhere to the policies, processes, practices and standards relevant to own work and keeps their knowledge and skills up to date.
• Honest and efficient in use of resources, including own time.
• Takes responsibility for own performance and development: reflecting; seeking and listening to feedback; learning from mistakes; finding people or resources to help them learn.
• Constructive and optimistic in facing setbacks, challenges and change, using own initiative to analyse issues and improve things.
• Good team player, communicating effectively and being open and supportive towards those around them.

Business Management Competencies

• Understands Plan International in Context, including its purpose, values, and global strategy, and can communicate these to varied audiences, including how Plan International will deliver on its objectives through the theory of change.
• Manages legal and reputational risk including risk assessment, communication, risk management and reporting in full compliance with Plan International’s core risk-related standards (Child and Youth Safeguarding and Protection, Gender equality and inclusion, Counter Fraud, Safety and Security).
• Managing activities and resources including skills in strategic thinking, planning and organising, financial planning and monitoring for cost allocation and cost recovery.
• Managing people and information including skills in assessment and coaching, evidence-based management, communication skills, both speaking and writing, and digital working, including personal digital skills.

Technical Competencies

• Excellent relationship building skills – networking, influencing and stakeholder management skills;
• Advanced computer software skills, including Excel;
• Role model our values and behaviors both internally and externally;
• Promotes equality, including gender equality, inclusion and girls’ empowerment in Plan’s work and in its work with partners;
• Uses creativity to challenge the norm and promote innovation and thinks and acts for the wider organization;
• Communicates effectively at a high level and with a range of appropriate styles for different audiences;
• Builds capability through knowledge sharing, networking;
• Understands a range of strategies and approaches: Understands approaches to budget development logic, trends in own and related fields of work and a range of effective strategies, approaches and practices;
• Analyses issues and evidence in context – Builds the evidence base by analyzing issues in their context, using appropriate methods and relevant data sources;
• Shapes strategy, policy, standards and plans clearly aligned with relevant priorities and stakeholder interests and based on rigorous internal and external evidence.

Plan International’s Values in Practice

We are open and accountable

Promotes a culture of openness and transparency, including with sponsors and donors. Holds self and others accountable to achieve the highest standards of integrity. Consistent and fair in the treatment of people. Open about mistakes and keen to learn from them. Accountable for ensuring we are a safe organisation for all children, girls & young people.

We strive for lasting impact

Articulates a clear purpose for staff and sets high expectations. Creates a climate of continuous improvement, open to challenge and new ideas. Focuses resources to drive change and maximise long-term impact, responsive to changed priorities or crises. Evidence-based and evaluates effectiveness.

We work well together

Seeks constructive outcomes, listens to others, willing to compromise when appropriate. Builds constructive relationships across Plan International to support our shared goals. Develops trusting and ‘win-win’ relationships with funders, partners and communities. Engages and works well with others outside the organization to build a better world for girls and all children.

We are inclusive and empowering

We empower our staff to give their best and develop their potential. We respect all people, appreciate differences and challenge equality in our programs and our workplace. We support children, girls and young people to increase their confidence and to change their own lives.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early. A range of pre-employment checks will be undertaken in conformity with Plan International’s Child Protection Policy. As an international child-centered community development organisation, Plan International is fully committed to promoting the realisation of children’s rights including their right to protection from violence and abuse. That means we have particular responsibilities to children that we come into contact with.

Plan International believes that in a world where children face so many threats of harm, it is our duty to ensure that we, as an organisation, do everything we can to keep children safe. We must not contribute in any way to harming or placing children at risk. Plan International operates an equal opportunities policy and actively encourages diversity, welcoming applications from all areas of the international community

Disclaimer

Plan International doesn’t charge any monies to applicants for employment opportunities. Some individuals are contacting people offering false employment opportunities. We take such a matter extremely seriously, and by making you aware of this, we hope to avoid and ultimately stop victims falling for this scam.