Specialist – Postpaid Billing, CRM & CLM Full-Time

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role Purpose

This is a technical role responsible for designing, implement, and maintain capabilities on Postpaid Billing, CRM & Customer Lifecycle Management Systems. It  also includes products configurations and systems integrations as well as provisioning on network element with generation of relevant reporting events.

Key Accountabilities

• Design, implementation and maintenance of capabilities within the Postpaid Billing, CRM and Customer Lifecycle Management Systems.
• Systems integrations, Customer Products and services configurations.
• Collaborate with cross-functional teams, including marketing, sales, engineering, vendors to achieve business objectives.
• Identify and mitigate risks and issues and escalate as necessary to ensure timely resolution.
• Create and maintain documentation related to developed capabilities, products, and services.
• Learn and continuously promote knowledge sharing for colleagues, including but not limited to technical, business and customer operations teams on how to effectively configure, utilize, maintain, and support the created capabilities and products and services.
• Continuously assess the efficiency and improve the capabilities and internal processes.
• Identify opportunities for automation, standardization, and enhancement of systems that are under the team’s responsibility.

What we are looking in you

• Degree in Computer Science, Information Systems, or related field with related certification constitutes (last one is an advantage).
• At least 1 year of experience working CRM systems, Billing System, or any other Business Support System.
• Computer programming skills in programming languages (highly desirable).
• Knowledge of basic GSM concepts and telecommunications industry (constitutes an advantage).
• Good understanding of software engineering, including systems architecture and design, scalability, performance, and security.
• Proven track of successfully launching software capabilities.
• Good understanding of products and services configuration.
• Familiarity with Project Management, agile methodologies and experience working in cross-functional teams.
• Oracle SQL, PLSQL and Linux Scripting knowledge.
• Basic understanding of containers, and containers orchestration technologies.
• Basic understanding of systems integration technologies.
• Strong communication and collaboration skills to work effectively with stakeholders at various levels of the organization.
• Ability to thrive under pressure, work independently and manage multiple tasks and priorities effectively in a dynamic environment.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people’s lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn’t a concept; it’s lived, breathed, and cultivated through everything we do. You’ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We’re committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance. Together we can.