Specialist: Post-Paid Billing & Integrity Full-Time

Role purpose:

To ensure that Vodacom’s Billing and Subscriber Administration systems are available for its customers 100% of the time, by applying the best-fit digital architecture practices and technologies.

Key accountabilities and decision ownership:

• Participate in discussions where technical advice/expertise may be required to reach decisions;
• Design, and obtain supplier quotes/proposals for technical solutions, motivate them, and ensure execution of tasks according to agreed scope;
• Implement best-practices in terms of task automation, system integrations and monitoring within the portfolio;
• Customer’s support (internal and external) is given within Service Level Agreements (SLAs);
• Promote knowledge share culture to facilitate on the job training.

Key performance indicators:

• Policies & Procedures, and Daily checklists, are followed with consistency;
• Permanent solutions are applied to recurring problems;
• Customer’s support (internal and external) is given within SLAs.