Specialist: Post-Paid Billing & Integrity Full-Time

Role purpose:

To ensure that Vodacom’s Billing and Subscriber Administration systems are available for its customers (internal and external) 100% of the time and best-practices are applied to operational tasks.

 Key accountabilities and decision ownership:

• Participate in discussions where technical advice/expertise may be required to reach decisions;
• Obtain supplier quotes/proposals for technical solutions, motivate them, and ensure execution of tasks according to agreed scope;
• Implement best-practices in terms of task automation, system integrations and monitoring and within the portfolio;
• Customer’s support (internal and external) is given within Service Level Agreements (SLAs);
• Promote knowledge share culture to facilitate on the job training.

 Key performance indicators:

• Change and Incident Management Procedures, and Daily checklists, are followed with consistency 100% of the time;
• Train and assist Band I;
• Customer’s support (internal and external) is given within SLAs.

 Must have technical/ professional qualifications:

Degree in Computer Science or similar.

 Core competencies, knowledge and experience:

• Use of Unix and Linux Operating Systems at Administrator level;
• Use of ORACLE SQL at Developer level;
• Proficiency in Shell and Perl Programming;
• Live life the KAIZEN way;
• At least 1 year of experience working with CRM and Billing Systems within Telecommunications.