To ensure that Vodacom’s Billing and Subscriber Administration systems are available for its customers (internal and external) 100% of the time and best-practices are applied to operational tasks.
Key accountabilities and decision ownership:
Participate in discussions where technical advice/expertise may be required to reach decisions;
Obtain supplier quotes/proposals for technical solutions, motivate them, and ensure execution of tasks according to agreed scope;
Implement best-practices in terms of task automation, system integrations and monitoring and within the portfolio;
Customer’s support (internal and external) is given within Service Level Agreements (SLAs);
Promote knowledge share culture to facilitate on the job training.
Key performance indicators:
Change and Incident Management Procedures, and Daily checklists, are followed with consistency 100% of the time;
Train and assist Band I;
Customer’s support (internal and external) is given within SLAs.
Must have technical/ professional qualifications:
Degree in Computer Science or similar.
Core competencies, knowledge and experience:
Use of Unix and Linux Operating Systems at Administrator level;
Use of ORACLE SQL at Developer level;
Proficiency in Shell and Perl Programming;
Live life the KAIZEN way;
At least 1 year of experience working with CRM and Billing Systems within Telecommunications.