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Role purpose:
To drive digital acceleration against M-Pesa’s product portfolio guaranteeing that all products in M-Pesa’s portfolio are available through a digital channel.
Key accountabilities and decision ownership:
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Identify and validate opportunities in the M-Pesa Digital Product portfolio;
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Develop and maintain business cases for the M-Pesa digital product portfolio guaranteeing that the core products have an associated financial impact;
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Design, plan and project-manage the implementation of new digital products and enhancements to the current product portfolio across all disciplines involved in the process;
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Guarantee that the M-Pesa digital products are aligned with the business context and vision;
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To guarantee that the user experience across M-Pesa’s digital products is aligned with the customer’s needs;
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Drive innovation throughout the M-Pesa product portfolio guaranteeing that global innovation practices are employed throughout the M-Pesa department.
Key performance indicators:
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Timely delivery of agreed core product roadmap;
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New product usage OKRs relative to business case (unique users, number of transactions, revenue, etc.);
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M-Pesa’s digital product rating;
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Net Promoter Score leadership in the Mobile Money categories of: “range of products and services”, “ease of use of services on mobile”, “simple and easy”, “offers something different”, and “understands your needs”.
Core competencies, knowledge and experience:
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Strong Communication Skills – Ability to ensure active communication with internal and external stakeholders;
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Commercially astute and strategically oriented – solid understanding of market, competitor & customer. Solid understanding of the integrated set of products and services included within the M-Pesa portfolio; able to identify opportunities for M-Pesa and define and implement these opportunities into reality;
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Customer Centricity – Solid understanding of techniques necessary to correctly align the product offering to the customer’s needs;
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Strong Analytical skills – able to assess reports, identify issues, root cause, and recommend solutions. Expert spread sheet skills a distinct advantage;
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Inspirational Leadership – develop and maintain great working environment throughout all levels of the M-Pesa organization;
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Presentation and communication skills – written and oral.
Must have technical / professional qualifications:
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University degree in Commercial or Information Technology related areas;
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A minimum of 3 years relevant experience in a management role within an innovation function with cross-functional exposure;
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Project management certification and experience will be an advantage;
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Knowledge and experience of digital products and analytics tools;
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Strong planning and networking skills.
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Ability to draft product requirement documents and business cases.