Specialist: EBU Business Insight Full-Time

Role purpose:

Responsible for collecting and analyzing sales and customer knowledge data, as well as formulating recommendations on business practice strategies that will guide overall sales strategy.

Will also be responsible for providing data and insights to optimise the financial and service quality performance of Roaming, Carrier, Interconnect and Messaging business activities for Vodacom Mozambique

Key accountabilities and decision ownership:

• Analyze existing customer behavior (usage), identify trends, detect opportunities and provide recommendations;
• Prepare pre and post analysis to measure the impact of strategic initiatives (tariff changes, new routes, bundles, new services etc), for different channels;
• Pricing Roaming and Interconnect services;
• Interface among EBU and Revenue Assurance and Finance – Prevent Fraud, leakages, Optimize costs;
• Internal and external interface (VRS, Enterprise Evolution and others)

Key performance indicators:

• Created new parameters for data collection and analysis
• New services, tariffs, routes implemented  according to business insight inputs
• Improved the # faults and resolution timing
• wholesale interconnect/messaging revenue and costs

Must have technical / professional qualifications:

• A degree in Commerce/ Finance or related fields or equivalent
• Minimum 5 years professional experience in business analysis or international services
• Professional experience in any CRM software is beneficial

Core competencies, knowledge and experience:

• Analytical Capability – able to contextualize and analyze reports, identify root problems, and recommend solutions;
• Ability to coordinate activities among different areas;
• Experience in data analysis and proficiency in Excel;
• Good understanding of the underlying interconnect business processes;
• Strong negotiation skills.