Senior Specialist: Fixed Services Full-Time

Role purpose:

Lead the Fixed Services Portfolio, drive revenue growth, ensure profitable margins levels and Customer retention/satisfaction in a mature and highly penetrated market.  Responsible for developing appropriate strategy for market penetration and churn prevention, working closely with the sales teams from all segments/regions countrywide, under direction of the Sales Managers, to achieve revenue/margin targets and customer satisfaction/retention are primary deliverable.

Key accountabilities and decision ownership:

• Build and maintain strong relationships with key Customers and internal stakeholder;
• Personal involvement to win and retain large / complex accounts;
• Lead the participation on BID process, guiding the Account Managers Teams on responding to the request for information (RFI) and request for technical and commercial proposal (RFP / RFQ) documents;
• Prepare a detailed sales strategy outlining the sales account plans, forecasts and pipeline management.
• Set and agree the targets for each segment/region Teams and ensure the sales strategy, articulate opportunities and threats in order to ensure that agreed targets are met;
• Develop and lead the Implementation of the Account Strategies based on an appropriate understanding of customer situation, its needs and industry trends.

Key performance indicators:

• Revenue target (new and existing business);
• Customer retention – above 97% on Large Enterprise Wallet;
• NPS – Customer satisfaction.

Must have technical / professional qualifications:

• Work experience in Telecommunications / IT Industry;
• Planning and Organising;
• Formulating Strategies and Concepts;
• University Degree;
• English proficiency.

Core competencies, knowledge and experience:

• Excellent stakeholder and engagement skills;
• Creative thinker who is able to drive growth needed in a highly competitive market;
• 5 year track record of leading sales teams;
• Experience of leading and managing through account managers for teams above 20 people;
• Good knowledge of fixed, mobile and converged solutions.