The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
On behalf of the Humanitarian Cluster Team (HCT), the World Food Programme (WFP) established an inter-agency complaints and feedback mechanism (CFM) as part of the Cyclone Idai humanitarian response’s accountability to affected populations (AAP). The CFM consists of a toll-free hotline managed from Maputo and complaints boxes at food distribution sites as well as being linked to other community-based complaints mechanisms managed by humanitarian partners and is an important aspect of WFPs commitment to ensuring Accountability to Affected Populations (AAP). Additionally, WFP recognizes the importance of ensuring both strong communications to communities on the ongoing interventions and the rights of the affected populations to strengthen the response and better ensure the protection of the people WFP and its partners support.
To facilitate the effective implementation of these commitments, WFP is seeking a Senior Programme Associate for AAP in Cabo Delgado to manage the complaints boxes, report and track issues raised through boxes, support the hotline and follow up on issues to enable timely closure of feedback loops while also enabling the tracking and communication of any programme adjustment as a result of the issues raised. Additionally, the Senior Programme Associate will be appointed communications focal point for the province to produced external communications pieces for public and donor engagement.
Capability Name | Description of the behaviour expected for the proficiency level |
Programme Lifecycle & Food Assistance | Demonstrates ability to identify key variables and contextual factors that affect food assistance problems and programmes throughout the lifecycle to inform quality programme design or re-design. |
Transfer Modalities (Food, Cash, Vouchers) | Demonstrates ability to analyse and consolidate quantitative and qualitative information from different sources (e.g., market studies) to inform transfer modality selection and programme development. |
Broad Knowledge of Specialized Areas | Demonstrates the ability to interpret basic data in the context of WFP specialised fields to contribute to technical programme design, implementation and monitoring. |
Emergency Programming | Displays capacity to provide inputs into the development, implementation and realignment of high quality emergency programmes. |
Strategic Policy Engagement w/Government | Understands and applies basic principles of engagement with government counterparts at the national or local level. |