Senior Analyst: Revenue Assurance (M-Pesa) Full-Time

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role Purpose

Implementation and maintenance of RA controls to detect, deter and prevent revenue leakages due to systems configurations and shortfalls in processes in the M-Pesa Eco-System. Drive the implementation and adoption of the P&L Coverage model of controls monitoring and risk assessment to ensure full coverage of all M-Pesa revenues and costs.

Key Accountabilities

• End to End Reconciliations of ALL M-Pesa Transactions within the Eco-system and with all third parties.
• Drive the P & L coverage model for RA – map all controls to the P & L entries, specifically for M-Pesa costs and revenues.
• Explore new (and maintain existing) use cases for Machine Learning and Artificial Intelligence – report on business insights to Management.
• Monthly reporting on the total revenues and costs, revenue leakages and revenue losses prevented.
• M-Pesa Incident management end to end – including the drive for RCAs.

What we are looking in you

• At least a BSc Degree in either Computer Science, Information Systems, Statistics or equivalent.
• Proficient in PL/SQL and SQL in different DBMAs such as MYSQL, SQL Server, Oracle, Access, Excel. Understanding of the ETL Process.
• Proficient in one of the Business Intelligence Tools such as Business Objects, Tableau, SAP Lumira, Qlik Sense etc.
• Background in agile ways of working like SAFe.
• At least 3 years of experience with regard to Billing, Revenue Assurance and/or Fraud management or related areas in telecommunications, banking or utilities companies.
• Strong understanding of the “reconciliation process” between any 2 or more sources of data.
• Strong understanding of telecommunications and Mobile Money services –Events Records and Accounting of such.
• Basic understanding of financial principles.
• Should be influential at least across peers, have understanding of the whole RA framework, and be able to communicate clearly to levels above.
• Attention to detail, urgency and advanced analytical skills.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people’s lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn’t a concept; it’s lived, breathed, and cultivated through everything we do. You’ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We’re committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance. Together we can.