RB Service & Support Manager Full-Time

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Job Summary

Ensure the integrity, compliance, and efficiency of the bank’s internal processes, guaranteeing that operations align with regulatory standards, internal policies, and quality benchmarks, while leading and developing the team to achieve strategic objectives.

Job Description

Compliance and Regulatory Adherence

• Ensure compliance with Central Bank regulations and other authorities.
• Coordinate internal and external audits and respond to recommendations.

Risk Management

• Identify, assess, and mitigate operational and compliance risks.
• Implement action plans to reduce vulnerabilities.

Monitoring and Reporting (10%)

• Prepare periodic reports on controls, soundness, and risks.
• Present results to management and propose corrective actions.

Internal Control Management

• Develop, implement, and monitor internal control policies and procedures.
• Continuously assess the effectiveness of controls and propose improvements.

Operational Soundness

• Ensure the quality and consistency of critical data and processes.
• Monitor operational sound indicators and report deviations.

Training and Control of Culture

• Monitor operational sound indicators and report deviations.
• Foster a culture of integrity and fraud prevention.

Team Management

• Lead, motivate, and develop the team, ensuring alignment with strategic goals.
• Set individual and team objectives, monitor performance, and provide continuous feedback.
• Manage conflicts and ensure a collaborative and ethical environment.

Education

• Bachelor’s Degree and Advanced Diplomas: Business, Commerce and Management Studies (Required).