Program Manager – SAFCER Full-Time

Purpose of position:

On 14 March 2019, Tropical Cyclone Idai made landfall near Mozambique Beira City, leaving devastating loss of life and large-scale destruction of assets and infrastructure in its wake. In the following days, some entire villages were submerged as flood waters rose across the central region of the country in the provinces of Sofala, Zambezia, and Manica. An estimated 1.85 million people have been affected by the cyclone and the subsequent floods within the three provinces.

World Vision has established an Emergency Management Structure based in Beira (Sofala Province) for the Mozambique response in order to effectively coordinate efforts across multiple levels of the organization and through the UN Cluster system. The Mozambique Response Plan aims to reach 150,000 affected people through the provision of support in the following sectors: WASH, Child Protection, Health and Nutrition, Food and NFIs, Livelihoods, Protection and Education.

The Program Manager (PM) – Southern Africa Floods and Cyclone Emergency Response (SAFCER) oversees/leads the Sector Programming Team, including Program Officer(s), DME, Humanitarian Accountability and Information Management. The PM supports the Response Manager and Operations Manager in designing the response strategy and operations plan.

The PM is responsible to manage grant acquisition, assessments, monitoring and humanitarian accountability and liaises with Support Offices, international donors.

PM is part of the Response Senior Leadership Team. PM will coordinate/advise with RD/SLT “go” or “no go” for proposals.

Key responsibilities:

Establish, resource and staff the programmes unit to meet response needs

• Determine Programmes organisational structure and staffing plan with P&C (HR);
• Work with P&C to recruit and deploy Programmes staff and plan for capacity development;
• Ensure Programmes’ staff handovers are conducted;
• Develop Programmes budget in coordination with Finance;
• Plan for Programmes Unit transition/ integration with National Office (NO).

Lead the programme planning process to ensure alignment with context, humanitarian needs, response strategy as well as operational feasibility and technical quality.

• Support development of operational intent plan to align with funding allocations ensuring operational feasibility and technical quality;
• Supports Sectors and Operations Manager to draft response plan;
• Works with GAM to coordinate grant acquisition;
• Write Operational Intent inclusive of targets;
• Prepare project RACIs for new grants.

Oversee donor liaison and advocacy is undertaken to resource operations plan to address humanitarian needs

The Programmes Manager will ensure that the GAM team undertake the following activities:

• Monitor and analyse donor opportunities to ensure they align with operational intent;
• Communicate humanitarian needs identified through assessments, monitoring data and community feedback to in-country donors and Support Offices International Programmes Groups;
• Represent WV with potential donors (ECHO, DFID, EU, OFDA etc) including bilateral, multilateral and corporates;
• Collaborate with Advocacy to influence donor funding strategies when appropriate;
• Liaises with SOs regarding donor priorities and opportunities for funding.

Support Finance in the allocation and tracking of response funding to ensure response strategic priorities are funded & effective leveraging of available funding

The Programmes Manager will ensure that the GAM team undertake the following activities:

• Support mapping of all funding sources with Finance;
• Support funding allocation process (Private Non Sponsorship & grant opportunities) in coordination with Finance, Response Manager and Operations to reflect response strategic priorities, operational realities and ensure compliance with;
• relevant funding regulations;
• Support Finance to track donor funding allocation and commitments to ensure response strategic priorities are funded.

Oversee development and submission of project proposals to donors to resource operations plan

The Programmes Manager will ensure that the GAM team undertake the following activities:

• Develop project proposals with Operations, Advocacy, Finance and relevant Support functions and ensure stakeholders have the opportunity to review proposals and raise issues prior to submission to donors;
• Ensure proposals are aligned with the operational plan, sector DADDs and standards;
• Ensure proposals are aligned with accountability standards and basic DME requirements;
• Maintain donor and SOs communications to facilitate funding acquisition;
• Support Finance to ensure an up-to-date funding matrix.

Ensure support for Finance to establish grant management system to ensure fulfillment of donor requirements

The Programmes Manager will ensure that the GAM team undertake the following activities:

• Support finance to conduct grant orientation or grant start-up workshops for relevant staff;
• Plan and manage donor reporting to ensure that all donor requirements are met;
• Support finance with monitoring of grants for compliance with grant requirements.

Oversee planning, implementation, analysis and sharing of findings from assessments and program monitoring

The Programmes Manager will ensure that the DME team undertake the following activities:

• Plan the initial rapid assessment process and manage the data collection (including primary, secondary data, observational data and community feedback);
• Manage or support ongoing community based assessments as agreed with sector and sub-function leads;
• Incorporate baseline indicators into assessments;
• Analyse assessment data and provide recommendations for strategy and programme design;
• Map interagency assessment processes and participate in joint assessments as agreed with response management.

Design programme based on response strategy, context and humanitarian needs

• Review NO Strategy, context analysis and assessment findings for design recommendations;
• Facilitate the input of all EMS functions into the programme design process;
• Ensure the overall programme design incorporates international humanitarian standards and WV guidance and standards and indicators (i.e. Sphere, DADDs, CWBOs, PAF, etc).

Oversee implementation of the programme monitoring system

The Programmes Manager will ensure that the DME team undertake the following activities:

• Develop and implement the programme monitoring system which integrates programme and project requirements;
• Prepare Indicator Tracking Table (ITT) monitoring reports and share with Operations on a monthly basis;
• Collaborate with Information Management and Humanitarian Accountability (HA) to provide summaries of community based data and share with Operations and management to support programme adaptation and improvement.

Ensure implementation of baselines, evaluations, reviews and learning events for continuous improvement

The Programmes Manager will ensure that the DME and HA teams undertake the following activities:

• Conduct real time evaluation (RTE) during the first phase of the response.
• Plan and implement real time learning event (RT LE) with Region and H-LEARN and monitor implementation of resulting plan of action.
• Plan and manage project/programme baselines, evaluations and reviews to meet donor and organisational requirements.
• Communicate baseline, evaluation and review findings with response staff and communities.
• Develop Plans of Action that address evaluation, review recommendations and monitor implementation.

Ensure establishment of response information management system to meet response needs

The Programmes Manager will ensure that the Information Management team undertake the following activities:

• Assess programmatic information needs of internal and external stakeholders;
• Design and maintain information management system with Information and Communication Technology;
• Contextualise protocols for internal information sharing with relevant functions. Agree on common information sharing protocols with external stakeholders and RM;
• Ensure compilation and analysis of relevant information to inform response design, programme management, operational improvement and promote learning;
• Compile and analyse relevant information to inform response design, programme management, operational improvement and promote learning;
• Share programme information with internal and external stakeholders on a regular basis to meet their information requirements.

Oversee development and implementation of community consultation and information provision mechanisms

The Programmes Manager will ensure that the HA team undertake the following activities:

• Design and implement community consultation processes to ensure understanding of World Vision’s role and planned interventions and provide opportunities for input and feedback into programme and project designs;
• Design and implement Information Provision plan to ensure that accurate and reliable information about the programme is made available and shared with communities in a timely and accessible manner.

Establish and support implementation of complaint and feedback mechanisms

The Programmes Manager will ensure that the HA team undertake the following activities:

• Inform communities regarding their right to be consulted, make complaints and provide feedback to World Vision;
• Design complaint and feedback methods based on community preferences obtained through a consultation process;
• Document, implement and monitor complaint and feedback systems to ensure timely responses to communities;
• Consolidate and analyse community complaint information to inform Operations and response management of key issues raised by beneficiaries;
• Coordinate Humanitarian Accountability planning and learning with other accountability focused INGOs and LNGOs.

Knowledge, Skills and abilities:

• A minimum of 3-5 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs;
• 5 years’ experience in humanitarian assistance work;
• Demonstrated understanding of key humanitarian principles, standards and best practices;
• University degree in Humanitarian Studies or relevant field. Master’s degree preferred;
• Experience in program management and implementation of multi-sectoral emergency response projects;
• Intensive experience in leading a multi-cultural team of professionals;
• Experience working in a cross-cultural environment;
• Experience working in war zones / fragile contexts;
• Experience in engaging with governmental institutions and multilateral agencies;
• Experience in managing humanitarian operations that facilitate innovation and calculated risk taking;
• Work experience as Program Officer at least for 1-3 years in a country other than the home country;
• Understand Humanitarian Industry and have proven experience within a relief setting;
• Effective in written and verbal communication in English;
• Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

Preferred Skills, Knowledge and Experience:

• Previous experience working in complex emergency/rehabilitation settings;
• Experience coordination with INGO’s and other key stakeholders-High degree of negotiation and persuasion skills;
• Ability to work with a reasonable level of comfort in high tension and high security risk situations;
• Ability to maintain performance expectations in diverse cultural contexts psychologically stressful environs and physical hardships;
• Ability to facilitate the creation of cross-functional project teams and the development of national strategies;
• Excellent time-management and prioritization;
• Demonstrates openness and transparency.