Product Manager Full-Time

Company Description

VIAMO is dedicated to helping organizations harness information and communication technologies (ICT) for large scale, high-impact development projects.  With offices in Washington D.C., and across Africa and Asia, we assist our partners to overcome implementation challenges by maximizing the use of ICT to improve efficiencies and productivity.

With an office located in Maputo, VIAMO is firmly committed to partnering with innovators and projects that have the capacity to set forth change on both the community and global level.  Through the utilization of ICT, we intend to assist in reaching and engaging with beneficiaries, stakeholders, and project implementers.

We focus on three important areas of Information & Communication Technology for Development.

1. Mobile data collection for organizations in the developing world;
2. Free, on-demand information available on simple mobile phones and smartphones;
3. Mobile-to-mobile research of key informants for project monitoring and beneficiary feedback.

We manage a national toll-free public service information line called the 3-2-1 Service on Interactive Voice Response, USSD and SMS. By calling 3-2-1 in Mozambique, anyone with access to a mobile phone will be able to access information on topics such as health, agriculture, financial literacy and more. In a series of “listen, then choose” steps, callers will use their phone to select from among hundreds of recorded voice messages.

Position

The 3-2-1 Product Manager is an integral part of the VIAMO team and responsible for ensuring quality on the 3-2-1 Service. (S)he will help with each step of the content creation process, ensuring that key messages follow best practices, and are translated, recorded and pre-tested correctly.  (S)he will be the IVR platform expert, building the audio and text trees, updating content, and troubleshooting. (S)he will play a key role in monitoring the continued quality and success of the Service, piloting and evaluating new initiatives, and reporting to MNO and NGO partners.

Specific Tasks:

1.Manage 3-2-1 day-to-day activities.

• Test 3-2-1 channels daily to ensure that the codes are working;
• Update the master document containing all 3-2-1 messages;
• Update dynamic content on the service.;
• Documentation and archiving of any changes made to the content of the service;
• Track all other 3-2-1 related statistics, in collaboration with the Country Manager;
• Issue and analysis of 3-2-1 monthly statistics.

2.Upload and manage content in the Viamo platform

• Master all Viamo mobile functionality for the creation and management of content trees with the 3-2-1 best practices;
• Update sound files as needed;
• Update text (USSD/SMS) as needed;
• Create live dashboard links as requested for sharing with content partners;
• Download data and create reports on usage as requested.

3. Managing relations with the content production team

• Create and organise the content scripts with 3-2-1 best practices to share with the team for translation and recording;
• Ensure that all received content is of high quality, in the agreed-upon format and delivered on time;
• Once the sound files and text files have been sent back, review and compare the content to ensure consistency, grammatical accuracy, and clarity of the messages;
• If revisions to the sound file or the text need to be made, send to production team explaining the problem. Repeat as necessary;
• Update master document containing all 3-2-1 messages across all languages;
• Document and archive any changes made to the content of the service.

4. Pre-testing of content

• Lead the pre-testing of new 3-2-1 content for message quality and comprehension;
• If necessary, identify, train, and supervise researchers for testing of content, according to 3-2-1 testing guidelines;
• Produce summary reports with recommendations for improving the content.

5. Issuance of statistics and reports related to 3-2-1

• Issue and analysis of 3-2-1 monthly statistics;
• Track all other 3-2-1 related statistics, in collaboration with the Product Supervisor;
• Write and send monthly usage reports to MNO partner;
• Write and send monthly usage reports to Content Partners.

6. Manage the 3-2-1 marketing relations with mobile Network Operator

• Create 3-2-1 promotion messages with best practices and submit them to MNO for approval;
• Collaborate with the MNO to create a schedule for promotions and ensure that it is followed;
• Record the dates of promotion, messages pushed across the different categories;
• Create BTL reports for MNO and partners.

7. Other: Mozambique project management support

• Support the Country Manager as needed for Viamo’s work in Mozambique;
• Assist with the design, strategy and implementation of projects in Mozambique;
• Lead project implementation, supporting translation, recording, testing needs, amongst other project needs;
• Carry out technical deployment of the project on the Viamo platform;
• Monitor and document performance metrics, end user engagement and impact to inform;appropriate changes to project approach and overall implementation as needed.

Requirements

Essential skills and experience:

• Minimum bachelor’s degree;
• Mastery of computers and mobile technology with proficiency in MS Office;
• Experience of data collection and analysis;
• Experience with project management life cycle, monitoring and evaluation;
• Fluency in English, Portuguese and local languages would be an advantage;
• A willingness to do what it takes to get the job done. Whether that means going back to the drawing board with a problem or simply taking on different roles and responsibilities for a period of time, you thrive at adapting to changing environments;
• Demonstrated ability to multitask, prioritize and coordinate;
• Proven ability to work independently, flexibility and willingness to adapt to new tasks as needed.

Reporting Structure

• Reports to Country Representative

Other information

Why we love working for Viamo

• Make an impact: We take part in meaningful work where millions of users access life changing information and give their voice on key issues
• Learn and grow: We face complex challenges and give each other the support to learn and grow personally and professionally through these challenges.
• Deliver exceptionally, work flexibly: We measure our success on results and have flexibility in how we work to achieve them

Be a part of our passionate & inspiring team: We build meaningful relationships with driven, supportive and passionate colleagues located around the world in a virtual global community