Operations Manager Full-Time

Responsible for assisting the Operations Director in ensuring the safe, professional and profitable execution of security services in the Cabo Delgado region of Mozambique. Directly Manage the daily activities of the Operations Room and Security Escort Teams.

Expected Start Date: 01 August 2025

Rotation: 6 weeks on/ 6 weeks off

Tasks and Responsibilities

Operational Management

• Manage and oversee all aspects of the Operations Room, including day to day functions and co-ordinated incident response.
• Oversee daily operations across multiple sites, leading and supporting teams to ensure high standards and consistent performance are maintained.
• Develop and update Standard Operational Procedures (SOPs), with monthly reviews to ensure accuracy and relevance.
• Establish and oversee routines, systems and personnel to ensure the efficient and effective management of personnel.
• Maintain strong relationships with Mozambique compliance staff to support operations.
• Establish and maintain strong, productive relationships with the Project Security Manager to ensure timely and effective client support.
• Maintain and manage operational assets to achieve business targets.
• Responsible for ensuring all static and mobile assets are QA/QC in line with MATs and the Control Risks’ Mozambique training policy.
• Ensure 100% manning across the region by effectively managing the PERSREP and rotation schedules.
• Ensure all Control Risks’ operational staff are fully informed of and comply with HSE policies.
• Update and manage the operational forecast.
• Support and facilitate the movement of personnel to meet business requirements.
• Develop contingency plans and procedures to ensure operational effectiveness.
• Conduct ongoing risk assessments of operational areas and transit routes to ensure safety and mitigate potential threats.
• Conduct rigorous quality assurance and control to ensure the output of deployed personnel meets client expectations.
• Identify operational risks and ensure compliance with all Control Risks’ policies.
• Update and manage the TAM, MATs, Training and HSE database.
• Deliver consultancy tasks as directed by the Operations Director.
• Assist the Operations Director in all operational matters as required.

Personnel Management

• Manage team leaders in the execution of daily operational duties, co-ordinate their professional development and conduct performance management including regular interviews.
• Ensure all personnel understand and adhere to Control Risks Standard Operating Procedures (SOPs)
• Ensure appropriate behaviour, professional conduct and discipline are maintained, alongside strict adherence to Control Risks’ ethical standards.
• Responsible for the management of all watchkeeper staff, including scheduling, performance monitoring, training and ensuring compliance with operational procedures.

Integrity and Values

• Assist in promoting the highest ethical standards across the workforce in the Cabo Delgado region of Mozambique.
• To actively embrace, demonstrate and advocate Control Risks’ core values of integrity and ethics, collaboration and teamwork, commitment to people, professionalism and excellence.
• Assist in identifying risks to the business including those posed by unethical behaviour
• Exceptional leadership skills demonstrated through a proven track record of dynamic team management and the ability to inspire individuals to achieve objectives aligned with corporate goals.
• Proven ability to manage sensitive and complex personal matters within a diverse cross-cultural environment.
• Demonstrate a strong commitment to embracing diversity and promoting equality across race, culture, ethnicity, gender, sexual orientation, and both personal and professional backgrounds.
• Exceptional drive and a strong work ethic.
• Proven ability to perform under pressure for extended periods while maintaining a consistently composed, focused and professional manner.
• Strong organizational and time management skills, with meticulous attention to detail and a process driven mindset.
• Demonstrates proactive, solution orientated thinking when addressing tasks beyond core areas of expertise.
• Displays a positive and enthusiastic attitude, even in high pressure situations.
• Forward-thinking and proactive, with the ability to anticipate and plan for fluctuations in activity to optimize resource utilisation, enhance operation efficiency and ensure consistent excellence in service delivery.

Business Development

• Work with the Operations Director to maintain and strengthen client relationships, with a focus on expanding existing contracts while ensuring compliance with industry regulations, Control Risks’ policies and contractual obligations.

Administration and Finance

• To assist the HR and Compliance Manager in ensuring appropriate allocation and management of human resources for Security Escort Teams in alignment with Mozambican Labour Law and company policy.
• Ensure all requests from clients and potential clients are handled promptly, professionally and effectively.
• Ensure time sheets accurately reflect daily manpower and vehicle utilisation.
• Collect, collate and submit accurate and timely regional manning requests to HR.

Requirements

Essential

• Proven experience in a similar role.
• Extensive experience in operational risk management, backed by strong references from senior colleagues.
• Proven experience in managing high tempo operational environments.
• In depth knowledge of Control Risks’ SOPs, TTPs and operational routines.
• Extensive experience in physical security and personnel protection.
• Experience in training management.
• Exceptional ability to communicate clearly and effectively.
• Excellent written and verbal English communication skills.
• Extensive knowledge of Microsoft Office IT applications.
• Previous experience of working within the Oil & Gas industry.
• Previous experience operating in a hostile environment.
• Previous commercial security experience.
• SIA qualified.

Preferred

• Previous experience of working with ExxonMobil in Mozambique or Iraq.
• Security and Risk Management qualifications.
• Experience of operating within Mozambique.
• Training in recruitment, leadership and performance management.
• 2 years’ experience as a Control Risks Team Leader.
• Fluency in Portuguese language.
• Broad understanding of health, safety and environmental (HSE) issues.
• Ex British Army SNCO or officer.

Benefits

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
• Life insurance cover
• Personal Accident insurance
• As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.