Operation Manager Full-Time

Job Summary

The Operations Manager – Mozambique oversees the day-to-day operations of the organization under the direction of the Regional Managing Director-Africa. This role focuses on ensuring the company’s success and growth in Africa, monitoring security conditions, and making appropriate recommendations. The Operations Manager is responsible for a variety of functions, including strategic planning, customer support, project execution, and team supervision.

Major Responsibilities

• Strategic Implementation: Design and implement effective business strategies and procedures.
• Goal Setting: Establish comprehensive performance and growth goals.
• Customer Engagement: Convert inquiries into orders and enhance customer satisfaction through improved support processes.
• Project Management: Oversee existing and future projects, ensuring successful execution.
• Team Leadership: Supervise staff across various departments, managing daily operations and delegation.
• Budget Management: Manage operational budgets to promote profitability and sustainability.
• Company Culture: Ensure policies that align with the company’s culture and vision are implemented.
• Operational Oversight: Monitor daily operations and staff performance across all departments (IT, Marketing, Sales, Finance).
• Performance Evaluation: Analyse and interpret performance data and metrics to evaluate effectiveness.
• Reporting: Prepare and submit reports and feedback to the Managing Director on key issues.
• Fundraising Support: Assist the RMD in fundraising ventures whenever needed.
• Expansion Participation: Engage in expansion activities including investments, acquisitions, and partnerships.
• Vendor Management: Manage relationships with partners and vendors.
• Travel: Be prepared to travel locally and regionally within Africa.

Authority

• Engage with partners and vendors.
• Execute ongoing projects.
• Manage daily operations effectively.
• Amend operational plans as necessary.
• Communicate with customers regarding their needs and inquiries.

Qualifications

• Experience: Minimum 10 years in the security field, with at least 3 years in an Operations Manager role.
• Security Background: Experience in high-risk and control risk security is advantageous.
• Legal Knowledge: Understanding of industry legal rules, guidelines, and best practices.
• Communication Skills: Ability to interact effectively at all organizational levels.
• Business Acumen: Knowledge of various business functions including supply chain, finance, customer service, and human resources.
• Analytical Skills: Proficient in data analysis and performance/operation metrics.
• Technical Proficiency: Familiarity with MS Office applications.
• Problem Solving: Strong critical thinking and problem-solving abilities.
• Team Orientation: Collaborative team player with good time-management skills.
• Interpersonal Skills: Excellent interpersonal and communication skills.
• Language Proficiency: Proficient in English and able to speak & understand Portuguese language is required.
• Should be in South African and willing to relocate to Mozambique.

Industry

• Security and Investigations.

Please send your CV in English language. High risk security experience is a must qualification