Manager: M-Pesa IT Support Full-Time

Role purpose:

Drive the M-Pesa IT Support Operational and Delivery initiatives with remarkable high standards  that will constantly support M-Pesa business and people to excel and grow

 Key accountabilities and decision ownership:

• Ensure proper M-Pesa IT Planning (Budget, IT roadmap, IT Research, Human Capital);
• Ensure proper M-Pesa IT Modus_Operandi ( Documentation, IT Operations and Support, Business continuity, ITIL, IT and technology Security and Governance);
• Ensure proper M-Pesa IT Control (budget, system and people performance, efficiencies, economies of scale, SLA Management, Vodacom Way);
• Ensure proper M-Pesa IT Leadership (team coaching, succession plans, training, motivation, envisioning, drive org changes);
• Ensure proper M-Pesa IT Project Management (all technology project deliverables).

 Key performance indicators :

• Accurate Business expectation management;
• ITGC Audit acceptable ratings;
• Robust IT Systems and Operations;
• Acting the Vodacom way and Ethics.

 Must have technical / professional qualifications:

• Bachelor’s Degree (relevant to Information technology);
• Minimum of 5 years’ experience in the Information Technology field fulfilling a management role;
• Experience with GSM voice, ITIL, data and mobile money technologies as well as operations, products and services is desirable;

Core competencies, knowledge and experience:

• Fluent in English and Portuguese;
• Strong analytical and technical skills are required;
• Project Management, communication and presentation skills are desirable;
• Innovation hungry, strong ability to manage and adapt to constant changes;
• Support, People and customer oriented;
• Self-motivated.