Manager: EBU Sales Large Enterprise Full-Time

 Role purpose:

Lead EBU Sales Large Enterprise Team.  Drive revenue growth and Customer retention in a mature and highly penetrated mobile and fixed Markets through data, voice, managed mobility services and converged communications solutions. Achievement of revenue/margin targets and customer satisfaction/retention on Large Enterprise segmentation are primary deliverable.

Key accountabilities and decision ownership:

• Lead, motivate, attract and develop  world class Account Managers team on Large Enterprise Segment;
• Build and maintain strong relationships with key Customers and internal stakeholder;
• Ensure a good customer experience as well as the resolution of issues in a timely manner and in accordance with the required standards;
• Personal involvement to win and retain large / complex accounts;
• Set and agree the targets for Large Enterprise Team and ensure the sales strategy, articulate opportunities and threats in order to ensure that agreed targets are met;

Makes recommendations to EHOD on decisions that affect the operational effectiveness of the Large Enterprise segment.

Key performance indicators:

• Revenue target (new and existing business);
• Customer retention – above 97% on Large Enterprise Wallet;
• NPS – Customer satisfaction.