Manager: EBU Sales Large Enterprise Full-Time

Role purpose:

Lead EBU Sales Large Enterprise Team.  Drive revenue growth and Customer retention in a mature and highly penetrated mobile and fixed Markets through data, voice, managed mobility services and converged communications solutions. Achievement of revenue/margin targets and customer satisfaction/retention on Large Enterprise segmentation are primary deliverable.

Key accountabilities and decision ownership:

• Lead, motivate, attract and develop  world class Account Managers team on Large Enterprise Segment;
• Build and maintain strong relationships with key Customers and internal stakeholder;
• Ensure a good customer experience as well as the resolution of issues in a timely manner and in accordance with the required standards;
• Personal involvement to win and retain large / complex accounts;
• Set and agree the targets for Large Enterprise Team and ensure the sales strategy, articulate opportunities and threats in order to ensure that agreed targets are met;

Makes recommendations to EHOD on decisions that affect the operational effectiveness of the Large Enterprise segment.

Key performance indicators:

• Revenue target (new and existing business)
• Customer retention – above 97% on Large Enterprise Wallet

• NPS – Customer satisfaction

Core competencies, knowledge and experience:

• Excellent stakeholder and engagement skills;
• Creative thinker who is able to drive growth needed in a highly competitive market;
• 5 year track record of leading  sales teams;
• Experience of leading and managing through account managers for teams of 5 plus people;

• Good knowledge of fixed, mobile and converged solutions.

Must have technical / professional qualifications:

• Work experience in Telecommunications / IT Industry;
• Planning and Organising;
• Formulating Strategies and Concepts;
• University Degree;

• English proficiency;

Risks: Must be able a powerful communicator and influencer who can connect with other Segments, OPCO’s and internal Stakeholders.

We encourage female applicants

Location

Edificio Vodacom, Rua dos Desportistas, Numero 649, Maputo