Lubes Key Account Manager – Retail and B2C Full-Time

Main Purpose

• Drive lubricant sales growth at Puma retail stations and support B2C distributors while identifying new business opportunities for expansion.
• Foster a collaborative team environment, provide leadership, and promote continuous improvement within cross-functional teams.
• Ensure strict adherence to health, safety, and environmental standards, mitigate risks, and champion responsible environmental practices.
• Continuously gather and analyze market data and customer insights to enhance sales strategies and marketing intelligence.
• Monitor the availability of Puma lubricants (stock) at the retail service stations.
• Ensure Visibility of Puma Lubes products on site.
• The Active selling (open bonnet) of lubricants.
• Delivering customer lubes value selling.
• Achieving Lube to Fuel ratio (L/F) Target as per country objectives.

Knowledge Skills and Abilities, Key Responsibilities

• Retail Sales Support: Collaborate with the retail team to develop strategies and initiatives aimed at boosting sales at Puma retail stations in Mozambique. Ensure that retail outlets are well-stocked with lubricant products and provide guidance on effective merchandising.
• B2C Distributor Management: Act as a liaison between the company and B2C distributors across Mozambique. Provide guidance, support, and training to distributors to improve their sales performance and enhance brand loyalty.
• Business Growth: Identify opportunities for expanding the business, both through acquisitions and by growing existing accounts. Work with the sales team to develop and execute plans to capitalize on these opportunities.
• Project Management: Manage specific projects related to lubricant sales and growth within Mozambique. This includes project initiation, planning, execution, monitoring, and reporting.
• Business Strategy: Contribute to the development of the country’s lubricant business strategy. Collaborate with stakeholders to define clear objectives, scope, pricing strategies, and risk management plans for new activities.
• Collaborative Team Player: Act as a collaborative team player within the company, working closely with cross-functional teams including sales, marketing, logistics, and customer service to achieve common objectives. Foster a cooperative work environment that encourages knowledge sharing and teamwork.
• Market Research: Conduct market research to stay informed about industry trends and competitive dynamics. Establish and nurture relationships with potential clients, customers, partners, and key decision-makers to promote the company’s products and services.
• HSE Compliance: Ensure strict adherence to health, safety, and environmental standards and regulations in all activities related to lubricant sales and distribution. Champion a safety-first culture within the organization.
• Compliance: Ensure compliance with the company’s principles, policies, and local laws. Uphold ethical standards in all business dealings.
• Customized Solutions: Work closely with clients and B2C distributors to understand their lubricant and fuel management requirements. Provide customized solutions that align with their goals and demonstrate the value-added services offered through the TFM program.

Requirements

Education/ Experience

• At least 3 years of experience in business development, with a significant focus on lubricant activities.
• A minimum of a first-degree certificate in Marketing, Finance, or related disciplines.

Skills & Competencies

• Comprehensive and in-depth product knowledge of lubricants.
• Fluent in Portuguese and English, both written and spoken.
• Strong networking and marketing skills.

This position requires a proactive and results-oriented professional who can contribute to the growth of the lubricant business in Mozambique, support retail operations, and nurture relationships with B2C distributors.

Key Relationships and Department Overview

• Internal & External Stakeholders.