Learning Executive Full-Time

Company Description

A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

Please note that this is not an exhaustive list of everything that needs to be done. Minor Hotels employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

Strategy and Planning

• To assist the HR Manager in the preparation of HR Budget and annual action plans.

HR Operations

• Ensure that Minor Hotels HR operational policies and processes are adhered to and continually improved.
• Assist in all activities concerning the sourcing & recruitment of staff, performance management, staff discipline, and administration.
• Manage the HR operation based on a detailed and up-to-date understanding of local labour law.
• Supervise and coordinate all matters of work permits and visas.
• Maintain full records of each person’s employment history, both online and in paper form, and ensure all such information is kept confidential.

Compensation & Benefits

• Implement corporate policies, and put in place local policies & processes for salaries and benefits
• Payroll processing through Primavera.
• Implement and monitor employee incentive bonus schemes.

Employee Communications

• Assist in communication of key messages to all staff. Promote employee communication activities and channels, to encourage and enable feedback from staff.
• Maintain a positive relationship with staff representatives and ensure any employee grievances are monitored and resolved.

Employee Accommodation and Transport:

• Coordinate all matters of staff accommodation, facilities, and transport.

Training Strategy and Planning:

• Assist in identifying the training needs of the hotel/property.
• Coordinate and track all training being carried out in the hotel/property.

Training Operations:

• Delivers hotel/property-wide training courses for all Team Members.
• Meets with departmental trainers regularly and provide training, coaching and support to ensure training effectiveness. Provides help in coordinating training for these trainers too.
• Leads the Orientation process for all new Team Members.
• Promotes and informs Team Members about all training programs/initiatives.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations and experiences.
• Helps Team Members identify specific behaviors that will contribute to service excellence.
• Ensures Team Members receive on-going training to understand guest expectations.
• Uses effective training methods to ensure Team Members have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
• Observes service behaviors of Team Members and provides feedback to individuals and/or managers.

Evaluating Training Programs Effectiveness

• Monitors enrolment and attendance of training classes.
• Meets regularly with participants to assess progress and address concerns.
• Reviews guest comments, guest satisfaction results, emotional audit and other data to identify areas for improvement.
• Ensures adult learning principles are incorporated into training programs.