Knowledge Management & Digital Health Specialist Full-Time

Company Description

Viamo is a global development organization dedicated to bringing the benefits of technology to individuals and organizations working in the developing world. We work across all sectors to promote the free flow of information between vulnerable groups and the humanitarian and development professionals dedicated to helping them.

By joining Viamo, you join a diverse community of bright individuals whose purpose is to design, create and deliver innovative technological solutions with the goal of bridging the development divide. Viamo specializes in three areas of Information and Communication Technology for Development (ICT4D);

1. Mobile data collection for organizations in the developing world;
2. Free, on-demand information available on simple mobile phones and smartphones;
3. Mobile-to-mobile research of key informants for project monitoring and beneficiary feedback.

Project Description

The goal of the ECHO activity is to support the Government of Mozambique’s (GRM) achievement of HIV/AIDS epidemic control and establishing a sustainable, government-led HIV response by 2023 in provinces where USAID is the primary clinical support partner. ECHO will focus on 5 objectives. In close partnership with the GRM, MISAU and partner DPS authorities and using PEPFAR’s technical considerations ECHO will:

1. Strengthen the essential public health services necessary for HIV epidemic control at the national, provincial and district level to ensure long-term sustainability of the HIV response;
2. Reach 95% HIV treatment coverage in designated geographic regions in Mozambique by the end of the activity;
3. Reach at least 95% viral suppression among people receiving antiretroviral therapy and maintain this level of suppression during the life of the activity in designated geographic regions in Mozambique;
4. Ensure that Mozambique is utilizing the latest evidence for rapid scale up and maintenance of effective HIV interventions, ECHO will routinely review global experience and annually adjust, adopt, and implement priority interventions; and
5. Generate evidence and provide the GRM with data, measured findings, and recommendations necessary to make key service delivery decisions supporting the achievement of Mozambique’s annual targets for epidemic control.

Viamo will provide both technical expertise as well as digital solutions for the project to enhance the effectiveness of the activities. Specifically, Viamo will leverage mobile technology to generate demand and increase outreach from facilities to communities to establish accountability mechanisms, and support improved data for decision-making. Develop and manage knowledge management platform to share updates, best practices and results.

Position

• Wanted: Viamo is seeking a passionate individual for a Knowledge Management & Digital Health Specialist position in Mozambique
• Job Location: Beira
• Duration: Full-time position.

Line management

This is a seconded position to the five-year, USAID-funded Efficiencies for Clinical HIV Outcomes (ECHO), implemented by a consortium led by Abt Associates. The Specialist will work under the day-to-day direction of ECHO Project Senior Evidence & Strategic Information Generation Manager, while reporting directly to the Country Representative in Mozambique for all operational and technical issues and consult with the Technical Team Lead for technical issues, as appropriate.

Job Description

1) Technical support and project management

• Be a full and contributing member of the ECHO project team;
• Be Viamo’s primary point of contact within the ECHO project;
• Provide close assistance to ECHO project for the effective use of Viamo’s services under the project;
• Coordinate ongoing planning meetings and progress updates between the Viamo team and ECH;
• Support the development of Viamo’s work plans and deliverables for the project;
• Lead the operationalization of these work plans according to the established timelines;
• Manage the human centered design and research process with Viamo’s Design team;
• Prepare all reports and documentation as required by the project;
• Monitor the implementation of the needs of ECHO according to the project objectives;
• Inform ECHO project team of new services and product improvements;
• Solicit and document feedback, including needs and expectations to inform the ongoing development of Viamo’s offerings.

2) Data Collection & Knowledge Management

• Support the development and management of an internal knowledge management platform to share ECHO updates, best practices, and results;
• Support the design and development of SMART tools for ECHO from Excel to a more efficient cloud-based digital health platform.

3) Social behavior change communication

• Provide strategic advice on SBCC via mobile to complement traditional face-to-face methods for ECHO project partners;
• Work with key stakeholders and Viamo team to design, test, and produce high quality mobile content for targeted messaging campaigns;
• Conduct content development workshop with project stakeholders;
• Implement field testing of developed content with target audiences;
• Facilitate the training of project stakeholders on developing content for mobile technology.

4) Innovation and mobile outreach development

• Provide input for the continued success of the mobile services being implemented;
• Document and share lessons learned and best practices from Mozambique with Viamo’s international team of program staff;
• Propose and pilot new service offerings to include in Viamo’s suite of ICT products.

Requirements

Profile

Successful candidates for this position will have:

• A willingness to do what it takes to get the job done. Whether that means going back to the drawing board with a problem or simply taking on different roles and responsibilities for a period of time, you thrive at adapting to changing environments;
• Demonstrated ability to multi-task, prioritize and coordinate;
• Proven ability to work independently, flexibility and willingness to adapt to new tasks as needed;
• Good common sense and ability to approach situations and challenges with a creative and open mind;
• Bottom line focus and solution-oriented.

Qualifications

• Minimum of a Bachelor’s degree;
• Upper level project specialist 4-6 years’ experience leading similar projects;
• Knowledge and experience with the use and application of mobile media, social media and electronic media as it applies to Mozambique or similar countries;
• Experience developing creative and effective communications and knowledge management tools and strategies for collection, cataloging and sharing of data, information, best practices, tools and lessons learned;
• Strong experience in developing project communications outputs;
• Experience of engaging with working groups and disseminating messages and outputs with key stakeholders Competency in evaluating communication activities with various audiences for impact;
• Strong experience with behavior change communication through new technologies like mobile phones;
• Facilitation skills for planning and running workshops for stakeholders;
• Knowledge of and experience in programming, use and application of IVR-based data collection and communication;
• Knowledge of and experience in programming, use and application of XLS forms and other mobile data collection packages;
• Familiarity with generally accepted monitoring and evaluation methods;
• Mastery of computers and mobile technology, including common software packages such as MS Office;
• Ability to quickly learn and master new software;
• Excellent attention to detail and thoroughness;
• Excellent oral and written communication skills in English.