IT Manager Full-Time

FUTURO Mcb, S.A. is an independent, Nampula-based microfinance bank, majority-owned and supported by Swiss Development and Cooperation Agency (SDC). The bank is undergoing significant restructuring efforts at present, but will continue its business model of group-lending microfinance and some additional individual small enterprise finance.
Mozambique is seriously under banked, especially in the rural areas, where the majority of its citizens live. These people tend to be poorly educated and survive on a subsistence basis. The government is working with foreign providers of finance and technical support to assist the economic development of those rural areas of the country.
The bank is being established by its investors in support of the Mozambique government’s Financial Inclusion Policy. It will provide such financial and technical development to the country. It is also being established on a commercial basis and is expected to break even within 4 years of commencing operations.

Position Summary

The IT Manager is a member of the senior staff team. He / she shall provide professional and personal guidance to its staff, clients and other related parties. He/She is responsible for the overall management of the IT Department.

Initial stage of the Company

• Ensure the production of all necessary IT procedures manuals documents for the start of operations;
• Ensure that all necessary systems are in place for the start of the institution;
• Ensure that all the necessary forms and reporting systems/ procedures are setting up in the system;
• Ensure that all necessary systems are in place for the start of the institution;
• Ensure that the hiring and training of the IT Department staff is done;
• Ensure the Loan System (Loan Performer) and the Account System (Primavera) are in place and working properly .

Specific tasks during the first six months of operational activities of the bank.

• Act as IT support manager of the very first branch;
• Adjust/finalize all procedures and process related to the functioning of a branch;
• Prepare the training plan for IT branch officer.

Duties and Responsibilities

• These include (but are not limited to) the following:
• Oversees the administration and maintenance of the company’s infrastructure, and directs more junior Innovators when necessary;
• Assists in the planning and implementation of additions, deletions and major modifications to the supporting infrastructure;
• Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary;
• Implements network security;
• Works with project teams to help implement Internal Systems;
• Oversees all help desk activities;
• Responds to escalated help desk issues;
• Identifies opportunities for improvement and makes constructive suggestions for change ;
• Trains other innovators and clients through both formal and informal training programs;
• Suggests areas for improvement in internal processes along with possible solutions;
• Complies with and helps to enforce standard company policies and procedures;
• Relays relevant IT-related information to the company in a timely manner;
• Builds and maintains vendor relationships and manages the purchase of hardware and software products and other IT supplies;
• Ensures that company assets are maintained responsibly;
• Ensures that IT training and support are provided on an ongoing basis support for all users.

Reporting and communication

• Be actively involved in the management meetings;
• Ensure proper communication with the all bank staff;
• Ensure proper communications with the other departments;
• Be actively involved in the design and the improvement of branches’ reporting to the head office;
• Be actively involved in monthly and quarterly reporting of Futuro Mcb;
• Be actively involved in the preparation of the annual action plans and budgets.

Client protection principles

• Ensure that client protection principles are understood by all Futuro Mcb personnel;
• Ensure that all client protection principles are applied by all Futuro Mcb personnel;
• Ensure that Futuro Mcb is practicing financial inclusion.

Experience

• Experience of 3 plus years of progressive leadership experience in IT positions;
•  3-5 years of experience supervising others;
• Management experience in Mozambique in particular, or southern or eastern Africa in general preferred;
•  Minimum of a Bachelor’s degree or equivalent in a related field;
• Be a person with a determined personality who is driven by a desire to be part of a team whose aim is to create a world class operation;
• Above average oral and written communication skills;
• Strong communication skills;
• Be highly motivated with a strong interest in development and social issues;
• Demonstrate effective management and leadership skills, and an ability to work under pressure to complete multiple tasks and meet deadlines;
• Should be fluent in English with strong written and verbal communication skills;
• Should be willing and able to develop similar fluency in Portuguese.