IT Enterprise Systems Full-Time

Role purpose:

• Administer, Maintain and implement policies and procedures for ensuring the security and integrity of the company’s Enterprise Systems portfolio;
• Suggest and define changes to relevant policies and procedures to enforce operational and business efficiencies

Key accountabilities and decision ownership:

• Support all Enterprise Server environments deployed at Vodacom;
• Design, implement and manage IT Enterprise solutions for Vodacom;
• Proactive Patch Management and Operating System updates;
• Plan, execute and manage projects assigned;
• Perform daily checklists to verify health of systems;
• Ensure system faults are logged with suppliers, followed up and escalated if needed in accordance with Service Level Agreements (SLAs);
• Ensure that proactive capacity management is performed and that timely actions are carried to address potential capacity constraints;
• Ensure that systems are upgraded and adapted timely based on business requirements
• Respond to Customer Service Request tickets logged by customers who request assistance within agreed timeframes;
• Submit periodic reports to line manager which include: system availability, progress feedback on tasks, incidents observed, statistical data highlighting patterns and trends in system utilization;
• Submit suggestions forward to management to help optimize the systems under job holder’s portfolio.

Key performance indicators:

• System stability and service availability on all enterprise servers under the candidate’s responsibility (At least 99.9% uptime;
• Performance and capacity management in a quarterly basis;
• IT Governance Standards and Security based on company policies;
• Projects and implementations deliverables based on business needs;
• Quality support based on SLAs.

Must have technical / professional qualifications:

• Degree in Computer Science or similar or Diploma in IT / Telecommunications;
• Microsoft Certification (MCSE) qualification;
• SAN Training;
• The candidate must provide proof that demonstrates at least 3 years working experience with Storage Area Networking;
• The candidate must provide proof that demonstrates at least 3 years working experience with Blade/Rack Server architectures.

Core competencies, knowledge and experience:

• The candidate must provide need to demonstrate experience with Windows 7 and Windows 2008;
• The Candidate must have basic concepts of Active Directory;
• The candidate must have basic concept of Networking;
• The Candidate must have knowledge of data warehousing environments;
• The candidate must be able to speak clearly and articulately in Portuguese and English;
• The candidate must have good communication skills both written and verbal in Portuguese and English;
• The Candidate must exceptional knowledge of Blade Server environments and Storage Area Networking (SAN);
• The Candidate must exceptional knowledge Virtualized systems such as VMWARE;
• The Candidate must have exceptional knowledge of the Microsoft Windows 7, Windows Server 2008/2012/2016, Exchange 2013, Mail Marshall, Web Marshall;
• The Candidate must have basic overview of cloud environments;
• The Candidate must have basic concepts of telecommunication and GSM Systems.