Information Technology & Telecom Officer Full-Time

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest volunteer-based humanitarian network. The IFRC is a membership organisation established by and comprised of its member National Red Cross and Red Crescent Societies. Along with National Societies and the International Committee of the Red Cross (ICRC), the IFRC is part of the International Red Cross and Red Crescent Movement (the Movement). The overall aim of the IFRC is “to inspire, encourage, facilitate, and promote at all times all forms of humanitarian activities by National Societies (NSs) with a view to preventing and alleviating human suffering and thereby contributing to the maintenance and promotion of human dignity and peace in the world.” It works to meet the needs and improve the lives of vulnerable people before, during and after disasters, health emergencies and other crises.

The IFRC is headquartered in Geneva, with regional and country offices throughout the world. The IFRC is led by a Secretary General. The Geneva headquarters provides support to governance mechanisms; sets norms and standards; provides guidance to field offices; ensures consistency, coordination, and accountability for performance; facilitates knowledge sharing; promotes collaboration within and respect for the Movement; and expands engagement with partners. The headquarters is organized in three main divisions: (i) Partnerships, including Movement and Membership; (ii) Programmes and Operations; and (iii) Management. The Secretariat has five regional office, as follows: Americas (Panama City); Africa (Nairobi); Asia/Pacific (Kuala Lumpur); Europe (Budapest); Middle East and North Africa (Beirut).
Reporting to the Regional IT Manager, the IT officer is a member of the Africa Region IT team, to be based in Mozambique (Beira – Sofala province) , mainly providing support to the various teams responding to the cyclone Idai.

Job purpose

Under the general direction and guidance of the IT manager from the IFRC Regional office, provide timely and high-quality IT technical support to staff members. The post holder will also play a big role in supporting the teams in the operation with their IT requirements and installing and maintaining the VHF/HF radio network

Job duties and responsibilities

End User Support

• Provide day to day end user support on general computer applications and IT systems in the operational Office;
• Provide user training on procedures, and/or train users in the proper use of IFRC hardware and software;
• Set up equipment for staff use, performing or ensuring proper installation of printers, operating systems, and appropriate software and running software updates;
• Consult with systems users to establish requirements and forward same to the IT manager.

Technical Support

• Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications;
• Provide end user support and resolution of technical issues on to users;
• Install, operate and maintain network equipment including routers, hubs, switches, modems and any other network devices;
• Install and configure local area data communications networks which may carry data, voice and video communications following IFRC IT standards;
• Monitor the office network connection on a daily basis to ensure network stability;
• Provide preventive and corrective maintenance of desktop, laptops computer, scanners, projectors and network equipment;
• Provide support to the HF and VHF radio network.

IT Administration

• Oversee the daily performance of computer systems (Desktop, Laptops) in the operational Office;
• Maintain and log IT issues using the online ServiceDesk IT tool for daily support requests, the issues raised and remedial action taken;
• Refer major hardware or software problems or defective products to vendors or warranty centres;
• Establish a routine maintenance schedule for all IT equipment in the Beira office.

IT Asset Management

• Maintain an asset register for all IT equipment including hardware, software, telecommunication and network equipment;
• Track and control allocation of IT equipment to staff in the office;
• Ensure that all contracts, service level agreement, job cards and any other IT documentation are filled and kept on the IT filing system.

Education

• Diploma in Information Technology or related qualification;
• Certification on computer training (MCSE, CCNA)

Experience

• 2 years minimum of work in computer systems (LAN, WAN TCP/IP connectivity, E-mail, application and user support domains);
• 1 year minimum of work in radio communication technologies (VHF, HF) and satellites (VSAT);
• Work experience with other international organisations, large NGOs and/or governmental development agencies;
• Experience of project management within Information Technology;
• Ability to lead and manage in a diverse cultural context;
• Strong knowledge of information sharing tools, and the ability to implement them;
• Highly organized, with ability to create unified team approach;
• Excellent skills in wireless technologies, including HF and VHF radio;
• Ability to work within a multi-cultural, multilingual, multidisciplinary environment;
• Excellent oral and written communication and presentation skills

Languages

• English;
• Portuguese

Women are encouraged to apply.