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Management

ICT Associate Full-Time

Background

Under the guidance and direct supervision of the DCD-O, the ICT Associate provides leadership in execution of ICT services in the CO, implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure. The incumbent is responsible for review and advice on the use of new technologies that will enhance the CO productivity. The ICT Associate promotes a client-oriented approach.
The ICT Associate works in close collaboration with the operations, programme and project teams in the CO and UNDP HQ and RSCA staff for resolving complex ICT-related issues.
Incumbent will approach work with energy and a positive, constructive attitude and display a strong client orientation. As such s/he will display flexibility in performing other emerging tasks assigned by RR/RC, CD or supervisor/manager.

Duties and Responsibilities

Summary:

  • Implementation of ICT strategies and introduction/implementation of new technologies;
  • Effective functioning of the CO hardware and software packages;
  • Networks administration;
  • Provision of web management services;
  • Provision of administrative support;
  • Facilitation of knowledge building and knowledge sharing.

1) Ensures implementation of ICT strategies and introduction/implementation of new technologies focusing on achievement of the following results:

  • Compliance with corporate information management and technology standards, guidelines and   procedures for the CO technology environment;
  • Elaboration of internal policies and procedures on the use of ICT. Elaboration of the content of internal Standard Operating Procedures in Finance in consultation with office management;
  • Development and update of the ICT annual plan;
  • Provision of support to the use of Atlas functionality for improved business results and improved client services.

2) Ensures effective functioning of the CO hardware and software packages focusing on the achievement of the following results:

  • Provision of advice on maintenance of equipment and acquisition of hardware supplies, making routine repairs and change of hardware electronic components;
  • Supervision of the implementation of corporate UNDP systems;
  • Development of new software for high impact results (e.g. office management system, electronic registry, etc.);

3) Ensures efficient networks administration focusing on achievement of the following results:

  • Operation of network utility procedures defining network users and security attributes establishing directories, menus and drive-mappings, configuring network printers and providing user access;
  • Trouble-shooting and monitoring of network problems;
  • Response to user needs and questions regarding network access;
  • Maintenance of up-to-date parameters of information for the network clients and electronic mail;
  • Implementation of backup and restoration procedures for local drives. Maintenance of backup logs. Organization of off-site storage of backups;
  • Timely LAN Infrastructure and Internet connectivity upgrade to meet UNDP requirements.

4) Provides web management services focusing on achievement of the following results:

  • Identification of the opportunities and ways of converting business processes into web-based systems to address the issues of efficiency (office management system, donor profile software, knowledge management systems);
  • Creation and maintenance of the CO web site and intranet ensuring that the content is updated and meets the requirements of UNDP;

5) Provides administrative support focusing on achievement of the following results:

  • Provision of advice on and assistance in procurement of new equipment for the CO and projects, provision of technical specifications and information on best options in both local and international markets, review of quotations and bids;
  • Maintenance of an up-to-date inventory of the software and hardware;
  • Maintenance of the library of reference materials;
  • Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit.

6) Ensures facilitation of knowledge building and knowledge sharing in the CO focusing on achievement of the following results:

  • Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision;
  • Organization of trainings for the operations/ projects staff on ICT issues;
  • Maintenance of staff training profiles;
  • Synthesis of lessons learned and best practices in ICT;
  • Sound contributions to knowledge networks and communities of practice.

Competencies

Core:

  • Innovation: Ability to make new and useful ideas work Level 3: Adapts deliverables to meet client needs;
  • Leadership: Ability to persuade others to follow Level 3: Proactively seeks and recognizes contributions of others;
  • People Management: Ability to improve performance and satisfaction Level 3: Appropriately involves team in different stages of work and decision-making;
  • Communication: Ability to listen, adapt, persuade and transform Level 3: Expresses information and views with adaptive reasoning and appreciation for complexity and variation;
  • Delivery: Ability to get things done while exercising good judgement Level 3: Takes responsibility for addressing critical situations and delivering core value.

Technical/Functional:

  • Knowledge Management:  Level 3: Implement & Manage: Exercises skills and knowledge independently, demonstrating ability to manage self and team responsibilities, in area of work;
  • Development and Operational effectiveness: Ability to provide IT support services including hardware/infrastructure support, ERP support and other IT application support;
  • Level 3: Implement & Manage: Exercises skills and knowledge independently, demonstrating ability to manage self and team responsibilities, in area of work;
  • Leadership and Self-management: Ability to focus on results for client and responds positively to feedback. Level 3: Implement & Manage: Exercises skills and knowledge independently, demonstrating ability to manage self and team responsibilities, in area of work.
  • Information Systems & Technology Knowledge of IST innovations and concepts and ability to apply them to strategic and/or practical situations. Level 3: Implement & Manage: Exercises skills and knowledge independently, demonstrating ability to manage self and team responsibilities, in area of work;
  • IT Systems: Knowledge of IT innovations and concepts and ability to apply them to strategic and/or practical situations. Level 3: Implement & Manage: Exercises skills and knowledge independently, demonstrating ability to manage self and team responsibilities, in area of work;
  • IT Security Management: Knowledge of IT security management concepts, processes, and innovations and the ability to apply to strategic and/or practical situations. Level 3: Implement & Manage: Exercises skills and knowledge independently, demonstrating ability to manage self and team responsibilities, in area of work;
  • Digital Media: Ability to stay up to date on future technology/digital systems to maintain UNDP’s presence and impact.   Level 3: Implement & Manage: Exercises skills and knowledge independently, demonstrating ability to manage self and team responsibilities, in area of work;
  • Network and IT Infrastructure Management: Ability to manage IT network and infrastructure. Level 3: Implement & Manage: Exercises skills and knowledge independently, demonstrating ability to manage self and team responsibilities, in area of work.

Required Skills and Experience

Education:

  • Secondary Education;
  • University Degree in Computer Science desirable, but it is not a requirement;
  • Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Professional (MCP) required;
  • If certification is not available at the time of recruitment, it should be obtained within 6 months.

Experience:

  • 7 years of relevant experience or Bachelor’s Degree with 4 years of working experience in network administration and use of hardware/software, telecommunications facilities, knowledge of database packages, experience in web design;

Language Requirements:

  • Fluency in Portuguese and English;
  • Knowledge of other UN official languages is desirable.

Job Overview

  • ID: 83889
  • Date Posted:
  • Location: Anywhere
  • Job Title: ICT Associate