The Country Office User S upport Assistant provides specialised and non-specialised support to users regarding computer related problems (software and hardware) at the WCO Mozambique.
Under the supervision of the Operations Officer (OO), within the scope defined by regional and approved country ITM strategies, policy guidelines and objectives, the incumbent is responsible for executing the overall IT support functions to internal customers in the assigned cluster, to support the work and achievement of the country offices’ programme goals.
Duties require acting as focal point in all trouble shooting support services for designated clients involving extensive contact at all levels of the respective offices, within the Cluster, and with stakeholders, and suppliers, as authorized.
The IST User Support Assistant is assigned the following major duties or any other related responsibilities, as may be required, by his/her hierarchical supervisors within the area of responsibility:
Essential:
Desirable:
Essential:
Desirable: