Head of Support Full-Time

Role and Responsibilities

The purpose of the Head of Support position is to ensure that all support functions are providing high quality and efficient support for programme implementation.

Generic Responsibilities

• Line management for support managers of Finance, HR, Admin and Logistics and ICT.
• Member of the Country Management Group (CMG).
• Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements.
• Facilitate the support function`s strategic input to the development of the Country Strategy and Plan of Action.
• Provide input on operational support in proposal development, and to coordinate and align operational support with programme plans.

Specific Responsibilities

• The HOS will function as the Head of the internal Country Support Department which is responsible for compliance and implementation of efficient and effective support systems, polices and processes, to ensure standardized and high qualitative support to all programme and field departments in the country.
• Contribute actively and ensure solutions are reached in strategic and key operational matters in budget management, logistics, and Human resources.
• Accountable for providing input on operational support to Country Strategy and Contingency Plan.
• Lead NRC internal policy and procedures development and reviews and contribute to strategic planning processes, including the development of efficient systems to achieve the set objectives in the country strategy.
• Please read full job description, here. The above responsibilities are just a snapshot. Hence, please download the job description.
• Professional competencies: These are skills, knowledge and experience that are important for effective performance.

Generic professional competencies for this position

• Minimum bachelor’s degree or equivalent in a relevant management field.
• Minimum 5 years’ experience from a senior management position with minimum 2 years as Head of Support or equivalent in a humanitarian/recovery context.
• Experience working with donor budgets and regulations.
• Expertise in allocation of resources and financial analysis
• Knowledge about own leadership skills/profile
• Fluency in English, both written and verbal. Knowledge in Portuguese desirable.

Context/Specific skills, knowledge, and experience

• Advantage is knowledge and experience of operating in Mozambique.
• Behavioural competencies.

These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, the following are essential for this position:

• Strategic thinking.
• Managing performance and development.
• Empowering and building trust.
• Managing resources to optimize results.

What we offer

• Duty station: Pemba, Mozambique
• Salary/benefits: grade 11 on NRC’s salary scale.
• Duration of Contract: 12 months with possible extension
• Travel: 20%
• NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
• We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Find out more about the benefits of working for NRC

Important information about the application process

• Internal candidates only: To apply as an internal candidate, log in with your official email or click on Opportunity MarketPlace.
• When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.
• Submit your application and CV in English, taking care to attach your latest CV.
• Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
• Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.
• This position is open to all nationalities.
• If you have any questions about this role, please email ESA Recruitment esa.recruitment@nrc.no with the job title as the subject line.

Female candidates are strongly encouraged to join our work culture that empowers every employee to share ideas and take responsibility: At NRC, we think outside the box. We encourage ideas and give responsibility to all employees at all levels, to help solve the complex issues that we face. You will have many opportunities to be heard and take the initiative.

Why NRC?

The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with over 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the sectors of shelter, education, protection, emergency response, food security, information, counselling, and legal assistance (ICLA), and water, sanitation, and hygiene (WASH).

The Norwegian Refugee Council (NRC) has been present in Somalia since early 2004 and has since expanded its programme. Since 2004, the Norwegian Refugee Council (NRC) has demonstrated a regional competence and expertise in working with displaced populations.

With four area offices established in Somaliland, Puntland, South and Central, and Jubaland, NRC Somalia has strategically positioned itself to address the needs of displacement affected communities across the country. Moreover, NRC has been actively extending its operations to additional hard-to-reach areas, further expanding its humanitarian reach.

Watch this short video to see NRC in action.

We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:

• Do demanding and professional work, often in challenging contexts.
• Join a work culture that empowers every employee to share ideas and take responsibility.
• Be part of a welcoming and supportive community committed to human dignity.

About Us

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.