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Responsibilities:
- Define strategies to customer management values, orient,
implement, develop and manage load aspects and support to the Customer Director; - Achieve objectives, manage the campaign and ensure its efficient implementation in Customer Loss Control and increase market share;
- Create predictable and likely models to improve decision-making and oversee at headquarters and in other regions;
- Manage database, analyze the information given by the clients, make the report and identify new opportunities to maximize the profit;
- Define a couple of necessary activities to the supply, objectives of CVM (customer management values) and align with the follow-ups and marketing channels;
- Ensure that the communication and the dissemination of the information, make FAQs (frequently asked questions) and make marketing relationships;
- Manage the team the way that ensure the efficient delivery of the objectives, to encourage the sharing of knowledge, to interview, to recruit, to determine levels of compensation with the HR;
- Update the organizational structure periodically to ensure they are complying for this purpose and contain all the responsibilities of each team member.
Requirements:
- Graduation or equivalent qualification in Marketing or Business Administration;
- Graduation in Engineering or Science will be an additional advantage;
- Minimal of 6 years of work experience in CVM environment (customer management values), 3 years in similar field in the African market;
- Minimal of 4 years of solid experience in people management in a Senior Manager level;
- Know-how and experience in program management.