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Vodacom is hiring a Specialist: M-pesa Merchant Projects, based in Maputo.
Reports to: Manager: M-Pesa Products & Customer Insights.
Role purpose:
To support the acceleration of merchant payments using M-Pesa guaranteeing constant flow and increase in adoption of Merchant-related products.
Key accountabilities and decision ownership
- Identify and validate opportunities in the M-Pesa Merchant Product portfolio;
- Support in the development business cases for the M-Pesa merchant product portfolio guaranteeing that the merchant products have an associated financial impact;
- Design and plan agile product development and support in delivering the product to the appropriate market segments;
- Guarantee that the M-Pesa merchant products are aligned with the business context and vision and that relevant adoption to merchant products is sustained;
- To guarantee that the user experience across M-Pesa’s merchant products is aligned with the customer’s needs and with the experience around other financial service products.
Core competencies, knowledge and experience
- Strong Communication Skills – Ability to ensure active communication with internal and external stakeholders;
- Commercially astute – basic understanding of market, competitor & customer. Solid understanding of the integrated set of products and services included within the M-Pesa portfolio; able to assist in identifying opportunities for M-Pesa and define and implement these opportunities into reality;
- Customer Centricity – basic understanding of techniques necessary to correctly align the product offering to the customer’s needsStrong Analytical skills – able to assess reports, identify issues, root cause, and recommend solutions. Expert spreadsheet skills a distinct advantage;
- Presentation and communication skills – written and oral.
Must have technical / professional qualifications:
- University degree in Commercial or Information Technology related areas;
- A minimum of 3 years relevant experience in a technical or commercial role with cross-functional exposure;
- Knowledge and experience of product development;
- Knowledge of agile software delivery;
- Knowledge of financial services will be an advantage;
- Ability to draft product requirement documents and business cases.
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.