Business Analyst Full-Time

Job Description

IS ANALYSIS and BUSINESS, ADVICE, TECHNOLOGICAL WATCH

• Be pro-active in the professions: individual interviews, brainstorming meetings, direct observations;
• Conduct feasibility and opportunity studies (measuring organizational and technological constraints);
• Follow the evolution of new technologies, benchmark with competitors;
• Produce reports on topics with potential.

MASTER OF IS BUSINESS

• Build master plans: business process mapping, analysis of the overall technical architecture concerned, information flows, etc;
• Elaborate, promote, through consulting and communication actions, the mapping of the information system (global architecture, functional model, process, repository, etc.) as a tool for decision support and performance management;
• Contribute to improving and structuring the business via the optimization of business processes, data, applications and associated systems (detection of opportunities, etc.);
• Participate in the administration of the information system in terms of repositories, rules, approaches, methodologies, business objects, and tools;
• Anticipate changes and their business impacts on the IS, and vice versa;
• Evaluate the unit and overall coherence (portfolio) of the projects in relation to the information system (existing / target).

DESIGN, TECHNOLOGY SELECTION

• Write functional specifications, contribute to calls for tenders, analyze different market solutions;
• Participate in the formalization of the contract and quality assurance plans

COORDINATION, REPORTING

• Animate and coordinate the network of “Key-users” of the Customer business;
• Organize and animate the operational management bodies (needs + functional evolutions) and perform a complete follow-up of the requests impacting the tools for the activity of the Customer business;
• Analyze the existing and the solutions in place: set up indicators for monitoring and improving the activity (changes in cost, problem rate, productivity, etc.)

APPLICATION SUPPORT

• Providing technical support to teams on the various applications in use;
• Assisting with systems integrations;
• Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date;
• Maintaining and updating technical documents and procedures;
• Identifying and resolving technical issues;
• Managing coordination at a local and international level where required;
• Delivering regular and customized trainings where required;
• Preparing maintenance plans and upgrading schedules for the organization’s systems;
• Developing reports for teams across the business.

Context and environment

• Proven knowledge and experience as a functional analyst working with databases, configuration settings, troubleshooting, data import and export;
• Technical understanding to enable effective delivery of technology projects including new system implementations and upgrades to existing systems;
• Experience in software selection projects is beneficial;
• Ability to manage and successfully deliver projects impacting multiple business functions at multiple locations including international;
• Strong analysis skills and ability to translate business requirements into a set of project deliverables and associated tasks;
• Strong communications skills (written and verbal English and Portuguese is required), with an ability to listen and to articulate project status and issues.  Communication experience should be at all organizational levels internally and with vendors and service providers;
• Team building and management skills, to bring a diverse group together to deliver required business results;
• Customer Focus – proven track record of customer satisfaction and delivery success and ability to establish and maintain appropriate relationships with business and IT stakeholders;
• Consulting/Problem Solving – ability to work in an advisory capacity to identify key problems, develop and evaluate alternative solutions and make recommendations;
• Excellent organizational skills including accurate records keeping and proper documentation;
• Ability to work independently, multi-task, follow processes, and policies (including environmental & safety), and act as a contributing member of a team environment.

Candidate profile

• General experience: A degree in computer Science, software engineering or similar IT fields with at least 5 years of experience;
• Management experience: Project Leadership experience for IT projects
• Technical experience: Software engineering with strong and proven ability on Software development and support as well as great communication skills
• Other skills: Ability to communicate both in Portuguese and English and be at easy with presentations and training large groups