Diagnoses and completes less complex repairs to engines at the customer’s site;
Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs;
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools;
Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field;
Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor;
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens;
Identifies additional service opportunities with customer;
Completes training in line with skill and business requirements;
Maintains service vehicle and tools for cleanliness and proper operation;
Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
Qualifications
Skills
Skill Level A
Level I Technician plus:
Ability to carry out basic diagnostics using Cummins diagnostic tools on different product types with minimal supervision;
Able to fully use all required Cummins service tools including Insite, EDS, Quick Serve On Line;
Familiar with basic warranty/policy terms;
Capable of developing collaborative working relationships Able to identify opportunities for work process improvements;
Can resolve common technical problems.
Skill Level B
Skill Level A plus:
Ability to carry out full diagnostics using Cummins diagnostic tools on different product types without supervision;
In depth mechanical repair and maintenance capability to carry out external engine repairs including fuel system components without supervision;
Ability to develop and maintain productive customer relationships and educating customers on operations and maintenance of products;
Ability to identify and up sell further service and repair opportunities
Education, Licenses, Certifications
Apprentice Trained Engine Technician (Preferred);
Vocational diploma from relevant technical institution;
Locally valid driving permit
Experience
Basic level field service work experience;
Intermediate level knowledge of and/or experience with engine products;