Executive Head of Department M-Pesa Risk Full-Time

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role Purpose

The EHOD of M-Pesa Risk will be responsible to establish, lead, and continuously strengthen the Risk Management function at M-Pesa Mozambique, ensuring effective identification, assessment, mitigation, and monitoring of risks across the business. The role provides independent oversight and assurance to the Managing Director, ExCo, Board, and Vodafone Group, safeguarding the company’s assets, reputation, and regulatory compliance while enabling sustainable business growth.

Key Accountabilities

• Define and implement the overall Risk Management Framework, covering operational, financial, regulatory, technology, cyber security, compliance, market, and strategic risks.
• Lead the Enterprise Risk Management (ERM) cycle, including risk identification, assessments, appetite setting, reporting, and mitigation monitoring.
• Establish and manage the Combined Assurance framework, ensuring alignment across Internal Audit, Compliance, Risk, and external assurance providers.
• Own the Business Continuity Management (BCM) and Crisis Management programme, including annual Business Impact Assessments, BC strategies, testing, and execution.
• Lead the Third-Party Risk Management framework: due diligence, mandatory clauses, performance monitoring, and critical supplier risk assessments.
• Provide independent risk assessments and recommendations for new products, partnerships, pricing models, and technology changes.
• Engage with regulators (Bank of Mozambique, Data Privacy Authority) to ensure compliance with risk, governance, and resilience requirements.
• Report risk exposures, key control gaps, and mitigation plans to ExCo, Risk Committee, and Board.
• Build and lead a professional Risk Management team, ensuring capability development and strong business partnering with other functions.

What we are looking in you

• Degree in Risk Management, Finance, Economics, Law, or Business.
• Professional certifications in Risk (IRM, ISO 31000, CISA, CRISC, or equivalent) strongly preferred.
• 10+ years of experience in Risk, Governance, or Compliance roles, with at least 5 in senior leadership.
• Fluency in English.
• Proven track record in Risk Management within telecoms, fintech, or financial services.
• Strong knowledge of enterprise risk, operational risk, technology resilience, and compliance frameworks.
• Experience implementing BCM, crisis management, and combined assurance models.
• Ability to influence senior executives, Board, regulators, and Group stakeholders.
• High critical thinking, independence, and ability to balance business growth with risk appetite.
• Experience in emerging markets or highly regulated industries is an advantage.
• Strong people leadership, with ability to build capability and risk awareness across the organisation.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people’s lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn’t a concept; it’s lived, breathed, and cultivated through everything we do. You’ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We’re committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance. Together we can.