Engine Field Service Technician Full-Time

• Diagnoses and completes less complex repairs to engines at the customer’s site;
• Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs;
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools;
• Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field;
• Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor;
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens;
• Identifies additional service opportunities with customer;
• Completes training in line with skill and business requirements;
• Maintains service vehicle and tools for cleanliness and proper operation;
• Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Qualifications

Skills

• Skill Level A;
• Level I Technician plus;
• Ability to carry out basic diagnostics using Cummins diagnostic tools on different product types with minimal supervision;
• Able to fully use all required Cummins service tools including Insite, EDS, Quick Serve On Line;
• Familiar with basic warranty/policy terms;
• Capable of developing collaborative working relationships Able to identify opportunities for work process improvements;
• Can resolve common technical problems

Skill Level B

• Skill Level A plus;
• Ability to carry out full diagnostics using Cummins diagnostic tools on different product types without supervision;
• In depth mechanical repair and maintenance capability to carry out external engine repairs including fuel system components without supervision;
• Ability to develop and maintain productive customer relationships and educating customers on operations and maintenance of products;
• Ability to identify and up sell further service and repair opportunities.

Education, Licenses, Certifications

• Apprentice Trained Engine Technician (Preferred);
• Vocational diploma from relevant technical institution;
• Locally valid driving permit

Experience

• Basic level field service work experience;
• Intermediate level knowledge of and/or experience with engine products;
• Customer service experience.