Emergency Program Manager Full-Time

About CRS:

Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners people of all faiths and secular traditions who share our values and our commitment to serving those in need.

Job Summary:

Under the supervision of the Emergency Coordinator, the Emergency Program Manager will oversee overall operations and coordination between partners on activities across all sectors of focus, including agriculture/livelihoods, WASH, and protection. The PM will strengthen the capacity of Caritas Quelimane to implement high quality response and recovery programming, and will ensure timely and quality support to Caritas Quelimane – facilitating planning, budgeting, implementation, monitoring, reporting and coordination. The PM will make use of CRS and CI tools and guidance for emergency programming to strengthen local partner capacity, as well as lead accompaniment throughout the implementation of the recovery strategy, including promotion and coordination of area-based approaches in the operating environment. Currently Caritas Quelimane is implementing their emergency response through a Caritas Internationalis Emergency Appeal and in-kind support from other actors, while developing an early recovery strategy focused on agriculture and livelihoods, water and sanitation, protection, and shelter response, to be partly implemented through the Humanitarian Consortium of Mozambique (CHEMO).

Job Responsibilities:

Under the supervision of the Emergency Coordinator, the PM will carry out the following responsibilities:

Program Quality and Management

• Provide guidance, tools and orientation for CRS/Caritas staff/consultants/volunteers involved in any activities making use of the CI toolkit and relevant CRS tools and guidance, and use appropriate project management tools to plan, review and track progress;
• Ensure program quality and other relevant standards (i.e. Sphere, Shelter cluster, WASH cluster, INGC, local government etc.) are met for CRS/Caritas emergency programming in Zambezia;
• Promote and build the capacity of partner teams to implement grant management, financial monitoring, MEAL and warehousing systems using electronic methods wherever possible/feasible;
• Promote the mainstreaming of protection into CRS/Caritas program activities;
• Strengthen partner capacity in improving the quality of their emergency response through on the job mentoring and formal training;
• Strengthen the capacity of partner teams to be accountable to donors, local communities, local government and beneficiaries;
• Ensure partner teams are well trained and competent to carry out emergency programs;
• Ensure staff/volunteers have the appropriate orientation to ensure high quality community engagement;
• Identify technical assistant needs for Caritas Quelimane and take the lead in developing SOWs and follow up with potential technical advisors from the region, HRD, or external as appropriate;
• Assist with the development of new projects or amendments to ongoing programming based on newly identified needs;
• Facilitate the development and implement appropriate M&E systems using CRS and CI tools and resources to maximize project impact on beneficiaries.

Representation and Coordination

• Coordinate with other field PMs (based with Caritas Beira and Caritas Chimoio) to share best practices and lessons learned and ensure consistency and program quality across diocesan intervention areas;
• Participate in relevant Clusters and other coordination mechanisms as needed for the Cyclone Idai response;
• Promote local `Area Based Coordination’, where organizations working in the same geographic locations meet to discuss mapping, targeting, security information and other pertinent issue for better coordination at a granular, neighborhood level;
• Ensure strong coordination with local government. Coordination with other CHEMO consortium District Managers and their teams.

Program Reporting

• Ensure adherence to CRS, CI and other donor requirements as it relates to Emergency Appeals and emergency programming. Donors may include OFDA, Caritas Internationalis, Islamic Relief Worldwide and Latter Day Saints Charities;
• Ensure (either directly to via support to program managers/partners) the timely and quality preparation of donor project narrative reports, quarterly performance indicator tracking tables, baseline and final evaluation reports, as well as other reports needed/required by the local government, donors, the region or headquarters for all programs managed out of Indonesia;
• Support CRS/Caritas teams to conduct Real Time, process and final evaluations.

Budgeting and Compliance

• Ensure proper financial management systems are in place at the CRS and Caritas levels and followed per donor guidelines and in coordination with regional finance team;
• Ensure the review and timely submission of financial reports by Caritas working in close coordination with the regional team;
• Review and analyze budget comparison report for CRS and Caritas Quelimane projects and ensure proper management and utilization of budgets;
• Ensure that systems for the management of equipment and local procurement activities are followed for any CRS and Caritas Quelimane activities.

Supervision

• Nurture a work environment that emphasizes the importance of learning, productivity, accountability, openness about challenges, and adjustment to new information and new realities;
• Directly supervise one MEAL PM. Dotted line to Finance and Operations staff for the project. Supervise TA support to the implementing partners;
• Identify training needs for team members under his/her supervision and support the development of capacity building for team members and Caritas Quelimane;
• Provide overall leadership and management for CRS team supporting Caritas Quelimane. Conduct periodic reviews of staff performance in keeping with CRS’ performance management system and mentor staff to ensure high levels of motivation, commitment, capacity and teamwork.

Typical Background, Experience & Requirements:

Education and Experience

• Master’s Degree in International Development, International Relations or relevant field;
• Minimum of 2 years of field-based work experience in program management with an international NGO, with preferably at least 2 years working in emergency response programming;
• Knowledge of emergency standards including SPHERE and CHS;
• Experience in managing local partner led programming preferred. Experience in local partner capacity strengthening a plus;
• Supervisory experience and management and team building skills, especially in a multicultural setting. Experience in project design, grant management and budget management preferably for grants from multiple public donors, including USAID and OFDA;
• Staff management experience and abilities that are conducive to a learning environment;
• Experience in building positive working relationships with local team members;
• Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint) and ICT as it relates to MEAL and, more specifically, FRMs;
• Capacity to work closely with, understand, and support local Church partners. Knowledge of CI mechanism would be an advantage;
• Demonstrated strong ability with project grants management, including project design, budget preparation, expenditure tracking, monitoring and evaluation, and reporting.
• Experience with capacity strengthening and partnership building.

Personal Skills

• Strong strategic, analytical and problem-solving skills, with ability to make sound judgment and decisions with limited or incomplete information and offer innovative solutions;
• Strong relationship management abilities. Ability to relate to people at all levels internally and externally. Strategic in how you approach each relationship;
• Ability to work long hours in a fast-paced environment and juggle multiple priorities;
• Good presentation and facilitation skills;
• Ability to function well in a stressful environment, stay focused, and maintain sufficient work life balance with limited options for downtime activity;
• Proactive, resourceful, solutions-oriented and results-oriented;
• Strong cross-cultural communication skills.

Required/Desired Foreign Language

• English and Portuguese fluency required
• Travel Required (include percentage of required travel, if applicable)
• Frequent travel (up to 60%) to other field locations required.

Key Working Relationships:

Internal:

• Mozambique Head of Office;
• Mozambique Emergency Coordinator (direct supervisor);
• Program Managers for Chimoio and Beira;
• Regional and HRD Technical Advisors (Shelter, WASH, Protection, Emergency Program Quality and Management, Operations).

External:

Caritas Mozambique National Secretariat, Mozambique Diocesan Caritas teams, other INGOs, NGOs, members of relevant cluster coordination forums, CI Focal Point for Mozambique emergency, other Caritas Member donors to the Emergency Appeal (Caritas Italy, Misereor, etc.), OFDA, and CHEMO consortium partners, district managers and lead TAs.

Agency-wide Competencies (for all CRS Staff):

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

• Integrity;
• Accountability and Stewardship;
• Build Relationships;
• Develops Talent;
• Continuous Improvement and Innovation;
• Strategic Mindset.

Program Manager Competencies

• Sets clear goals and manages toward them;
• Collaborates effectively with staff and stakeholders;
• Manages financial resources with integrity;
• Applies program quality standards to project design and organizational learning.

Emergency Competencies

• Communicates strategically under pressure;
• Manages stress and complexity;
• Actively promotes safety and security;
• Manages and implements high-quality emergency programs.