EHOD: E-Commerce Full-Time

Role purpose:

The EHOD: E-commerce will be primarily responsible for overseeing and managing the e-commerce department of Vodacom Mozambique. The successful candidate will handle decision-making for the website, social media accounts, and online advertising. She or he will also be responsible for research and development of new online marketing strategies, and for hiring and training the rest of the E-commerce division.

Key accountabilities and decision ownership:

• Responsible for drafting the VM business plan for e-commerce during the year’s budget process;
• Responsible for the implementation of the e-commerce plan / strategy, after approval at EXCO and Group level;
• Expected to use agile ways of working to build and lead the e-commerce team, including:
• Customer & supplier on-boarding;
• Order fulfilment and delivery;
• Payments and reconciliations between customers and suppliers;
• Driving the ecosystem and usage;
• Participation in the development of online marketing campaigns;
• Analysis of the e-commerce related performance.

Key performance indicators:

• Success will be measured by 3 main KPIs, namely:
• Percentage of M-Pesa customers using the platform;
• Improvements in the customer experience;
• Delivering results within the agreed budget.