EHOD: Digital Full-Time

Role purpose:

• Deliver digital and data revenues for Vodacom through proposition development, business case design and assessment and overall product performance management;
• Deliver on digital and data revenue and usage targets;
• Manage revenue trend and mix by developing targeted propositions including personalized offers and bundles;
• Engage with Vodacom International business and other Vodacom markets to facilitate best practice sharing and benchmarking of propositions;
• Develop and improve on Go to Market practices in local market to ensure improved customer experience;
• Contribute to the CVM processes and focus areas to ensure that the product offerings are complimentary to the CVM strategies and where needed that the appropriate offers are available to enable CVM deliverables;
• Business Case profitability and achievement of business case targets.

Key accountabilities and decision ownership:

• Customer Experience;
• Digital strategy execution;
• Commercial Ownership of Data & Digital KPI’s;
• Subject Matter Expert, Organizational Leadership and communication.

Key performance indicators:

• Digital revenue;
• Data revenue;
• Digital & Data customer adoption.

Must have technical / professional qualifications:

• Matric – Essential;
• 3 – 4yr Undergraduate qualification – Essential – B Com Hon, BSc Eng;
• Minimum 8-10 years’ relevant experience -essential;
• 5 years in product development in Telecoms is mandatory;
• 5 years’ management/supervisory experience – essential;
• Ability to communicate to various levels effectively;
• Ability to understand & interpret financial and behavioral KPIs;
• Excellent analytical skills;
• Excellent presentation skills;
• Capable to work & deliver under stress.

Core competencies, knowledge and experience:

• Customer obsessed;
• Innovation focused;
• Problem solver;
• Self-motivated and driven;
• Communication and negotiation skills.