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Requirements:
- Post graduate degree in Business Management or similar;
- Minimal of 10 years of experience as a marketing customer care/operations/administrative leadership with 5 years of experience in projects that supply exceptional experience of clients;
- Prove of exceptional supply and management to the client;
- Experience in project development in assistance of multichannels environment to the client;
- Commercial and Financial detailed knowledge, preferentially in project managing;
- Manage multiple teams.
Descriptions:
- Develop and lead an implementation of an optimal experience of customer care to the client;
- Secure that the strategy is aligned with the brand KPI’s, grow the subscriber’s database, recreating processes to make the customers loyal;
- Reinforce the culture of the client as the center of attentions;
- Collaborate with the interested sides, cultivate and maintain relationships of clients to assure the strategic objectives, and achieve business goals;
- Incorporate orientations practices to supply omni- channel and to achieve the dynamic needs of the clients and of the business;
- Establish a budget with the objectives and goals and control efficiently the costs and have action plans to mitigate, budget misappropriation;
- Development to the team and assure that the identified requirements of formation are budgeted and executed.