Provide 1st level of support to the Vodacom CVM Platforms and guarantee an acceptable level of support. It is also responsible for the driving CVM Initiatives from a technology perspective
Key accountabilities and decision ownership:
Troubleshoot & investigate problems that affect an optimal transaction level;
Facilitate the communication between different stakeholders across the platform (“end-to-end”);
Proactively monitor the platform in order to foresee problems;
Submit periodic reports to line manager which include (but not limited): transactions status report, SLA, system patching, availability and incidents;
Administer and/or conduct change requests/projects;
Key performance indicators:
CVM Platforms performance reports;
Delivery of major projects;
Implement security mechanisms to strength the system reliability.
