Customer Development Operations Assistant Full-Time

• This role covers a broad area. The CD Operations Assistant has the responsibility for one or more of the following key areas;
• Provide troubleshooting assistance for customer orders, account statuses and relevant problems;
• Provide data and guides to help the sales team;
• Develop and monitor performance indicators through the Daily Sales and Sales by SKU performance;
• Manage sales tracking tools and report on important information;
• Keep record of customer trends when preparing the rebate for each Key Distributors and other customers at the beginning of the month;
• Stay up-to-date with new product and feature launches and ensure sales team is on board with the aid of Supply Chain and Customer and Channel Development;
• Aid in reviewing pending orders and specific customers’ requests to ensure excellent customer service and customer experience by sending the customer statements to the team;
• Timeous and accurate reporting: daily sales, weekly dashboard, support monthly performance review, cycle brief summaries;
• Trade Strategy;
• Supports setting the process and contribute to the definition of:
• National Trade Strategy;
• Customer Value Assessment;
• Trade Terms Structure;
• Coordinate Pricing;
• Business processes & operating guidelines;
• Ensure smooth processes are in place to deliver:
• Retail Strategy;
• Customer Development input into Sales and Operations;
• Be the program management office for CD specific initiatives;
• Set up and structure all CD business meetings;
• Methods, tools, systems & data;
• Maintain and implement supporting tools;
• Customer Hierarchy;
• Sales reporting model;
• Communication, information, training;
• Assist Country Manager in organizing and facilitating internal and external CD communications;
• Provide all CD information to Field Sales, other CD roles and other departments;
• Contribute to identifying of needs and roll out training programs;
• Implement sales incentives model;
• 3rd party management & in-store execution;
• Manage contracts and execution of merchandising agencies providing in store execution and data;
• Responsible for distribution of PoP materials;
• Monitor CD Overheads;
• Manage CD national and local events.

Key requirements:

• Minimum of 2-3 years working experience in supporting a large team operationally;
• Minimum 1-2 years’ experience in Data Analytics is essential;
• Bachelors Degree;
• Proficiency with MS Office Suite, particularly MS Excel;
• In-depth understanding of sales principles and customer service practices;
• Strong experience in designing and managing processes;
• Business planning experience;
• Project management experience.