Customer Development – Data Analyst Full-Time

Main job purpose:

The focus of the Customer Development (CD) Data Analyst position is to provide analytical support regarding customer management information.  The position is responsible for proactively analyzing and reviewing information on current business, identifying opportunities or potential problems within information being analyzed, and other tasks as assigned. The CD Data Analyst will have some independent work which will correspond to their assigned account; such as developing and researching new business opportunities with their manager’s guidance. They will be responsible for managing all their team’s finances as well updating and facilitating the communication of programming and funding to all key Unilever personnel.

Job summary:

• Provide in depth analytical support focused on business solutions in presentation ready formats;
• Ensure all CD tracker are in place and share it on a weekly, monthly basis;
• Access to Mozambique Ultra data and provide sub channel wise secondary sales data for each country;
• Access country Ultra and provide Field Capability score data;
• Prepare CD monthly report presentations;
• Collect country wise CD Key Distributors (KD) and KD resource information data;
• Analyze business results to spot and understand business trends and develop a point of view on solutions;
• Access BW information in order to monitory TTS spends in country;
• Work closely with Country Customer marketing team to manage trade spends (TTS);
• Work closely with Customer Management (CM) teams to ensure on-time in full Pre and Post approvals;
• Work closely with CD Program Manager for Southern Africa in order to ensure tracking and monitoring of CD agenda;
• Effectively communicate across Customer Business Manager’s, business development, headquarters planning group and customer service organization.  Also possess skills to dialogue with customers and create solutions to problem areas;
• Manage and monitor CM and CD Capability team;
• Work with peer group within Unilever and share best practice analysis.

Key requirements:

• 2-3 years’ experience in Data Analytics;
• Bachelor’s Degree, IT or statistics;
• Strong mathematical background;
• Knowledge of statistical models;
• In depth understanding of advanced EXCEL formulae/ Access & SQL databases / PowerPoint;
• Knowledge of customer, data, systems and ability to analyze info and trends to make recommendations.