Credit Manager Full-Time

FUTURO Mcb, S.A. is an independent, Nampula-based microfinance bank, majority-owned and   supported by Swiss Development and Cooperation Agency (SDC). The bank is undergoing significant restructuring efforts at present, but will continue its business model of group-lending microfinance and some additional individual small enterprise finance.

Mozambique is seriously under banked, especially in the rural areas, where the majority of its citizens live. These people tend to be poorly educated and survive on a subsistence basis. The government is working with foreign providers of finance and technical support to assist the economic development of those rural areas of the country.

The bank is being established by its investors in support of the Mozambique government’s Financial Inclusion Policy. It will provide such financial and technical development to the country. It is also being established on a commercial basis and is expected to break even within 4 years of commencing operations.

Position Summary

The Credit manager is a member of the executive team and chairman of the Credit Committee. He / she shall provide professional and personal guidance to its staff, clients and other related parties. He is responsible for the implementation, execution, performance and control of the professional services and social mission of the organization in line with the policy and board decisions of the institution. The CM reports directly to the Chief Executive Officer (CEO).

Initial stage of the Company

• Ensure the recruitment of all credit staff;
• Ensure that all the necessary forms for credit evaluation are in place;
• Together with the COO, develop the training curriculum for the operations and credit staff and ensure that the initial training on credit evaluation  and risk of credit to  the operation staff is done.

Specific tasks during the first three months

• Establish and implement short- and long-range departmental goals, objectives, policies and operating procedures;
• Adjust/finalize all procedures and process related to the functioning of credit risk;
• Review and recommend changes in the Credit Policy to the management committee.

Client protection principles

• Ensure that client protection principles are understood by all Futuro Mcb personnel;
• Ensure that all client protection principles are applied by all Credit  staff of Futuro Mcb;
• Ensure that Futuro Mcb is practicing financial inclusion.

Fields of Responsibility

• Key Credit Comiite member responsabilitieis:
• Oversee the entire lending process, including the initial application and review, underwriting and the disbursal or denial of the request;
• Ensure all lending documentation is complete as per the Company Policy and Procedures with respect to amount of finance, terms and conditions, borrower’s borrowing mandate, authorized signatory etc;
• Ensure compliance with the internal polices for: approval authority, loan committee structure, loan evaluation analysis requirements, exception definition, and exception reporting requirements;
• Promote thrift and wise credit management;
• Serve as a court of appeals for members who dispute their loan decision;
• Approve or disapprove credit loan proposal in accordance with Futuro Mcb polices.

Key operational areas of responsibility are:

• Managing the daily administration for loan documentation in full compliance with the internal standards and external regulatory requirements;
• Review loan documents and liaise with internal and external parties to ensure proper and efficient delivery of credit administration duties;
• Generate, review and maintain loan disbursement reports for presentation to credit committees, and provide monthly reports on the same, in accordance to the credit policy and guidelines;
• Conduct periodical review on loan administration policy and procedures to streamline workflow;
• Establish and maintain appropriate internal control safeguards in order to minimize the credit risk;
• Ensure high quality of the loan portfolio.

Key areas of social responsibility are:

• To provide credit loan to the poor and low income population, focused on but not limited to a group-lending methodology;
• To help them to improve the business and social life;
• To strengthen, where agreed, development activities with related SDC activities;
• Develop, introduce the credit riske policies and procedures and monitor their adherence;
• Support the preparation and introduction of the company’s business plans, budgets and forecast;
• Follow reliable risk based development of the company and assure full and in-time information about risk development;
• Assure that decisions and activities are directed to reduce risk and damages from the company and support for a sound institutional structure;
• Recruit, support, motivate, supervise and develop credit staff;
• Select, prepare and eventually deliver personally training courses;
• Assure a fair balance of business between different customer groups and staff;
• Maintain full confidentiality for any business or personal information;
• Perform other duties as may be requested by the Board;
• Assure the development of his / her own professional, management and legal knowledge for his / her role.

Manage quality of portfolio of the micro bank. This includes:

• Regularly analyze loan portfolio;
• Managing the daily administration for loan documentation in full compliance with the internal standards and external regulatory requirements;
• Review loan documents and liaise with internal and external parties to ensure proper and efficient delivery of credit administration duties;
• Generate, review and maintain loan disbursement reports for presentation to credit committees, and provide monthly reports on the same, in accordance to the credit policy and guidelines;
• Conduct periodical review on loan administration policy and procedures to streamline workflow;
• Establish and maintain appropriate internal control safeguards in order to minimize the credit risk;
• Ensure high quality of the loan portfolio.

Analysis of Loan Portfolio

• Total loans approved;
• Ratio of loans approved/applications received;
• Average loan size;
• Number and % of loans by type;
• Ratio of borrowers/members;
• Ratio of charge-offs/total loans;
• Ratio of drop-out;
• Ratio of delinquent loans (PAR)/total loans.

Reporting and communication

• Be actively involved in the management meetings;
• Ensure proper communication with the all credit and operation staff;
• Ensure proper communications with the other departments;
• Be actively involved in the design and the improvement of credit’s reporting to the head office;
• Be actively involved in monthly and quarterly reporting of Futuro Mcb;
• Be actively involved in the preparation of the annual action plans and budgets.

Experience

• Hold an appropriate degree, preferably with a banking, finance or business focus;
• 3 – 5 years in a credit management function preferably in Micro Lending;
• Credit evaluation experience in a MFI is a must;
• Strong probing, communication, analytical, problem solving and decision makes skills to effectively resolve complex customer and employee issues;
• Demonstrate a comprehensive knowledge of microfinance techniques with at least four years professional experience, including a minimum of one year at middle or senior management level;
• Multiple skills and capacity to contribute at the different functional levels within the organizational structure of the bank;
• Be highly motivated with a strong interest in development and social issues;
• Demonstrate effective management and leadership skills, and an ability to work under pressure to complete multiple tasks and meet deadlines;
• Should be fluent in Portuguese with strong written and verbal communication skills;
• Should be willing and able to develop similar fluency in English.