Country Operations Manager Full-Time

Job Purpose

Shape, drive and manage the operations function and define country functional strategy to deliver a smooth supply chain and operational model for the targeted business volumes, meet products/ services standards and exceed quality standards in line with country strategy and business objectives, corporate guidelines and policies.

Differentiator

• Lead the function or multiple sub-functions on a country level.
• Establish and implement strategies that have long-term (5+ years) impact on business results in alignment with global objectives and directly impacting the organization’s business strategy.

Key Tasks

• Define country operations strategy and contribute to the overall country business strategy in line with country business vision and objectives, corporate guidelines and policies.
• Plan, control and lead end-to-end logistics operations (pick up to delivery) for the country ensuring safety of people, data and goods.
• Lead implementation of strategic activities and initiatives across the country with significant risk potential and impact on overall results.
• Steer desired installation, functioning and adjustment of all material infrastructure.
• Direct preparation of operating budgets and proposals for investments, and drive major operational investments.
• Oversee the opening or closing of facilities and evaluate operational aspects of mergers and acquisitions.
• Take decisions and authorize critical production agreements/ contracts with key accounts, changing terms and conditions significantly where required.
• Develop and monitor the applications of operating processes, systems and technologies, operating structure and models, as well as work flow.
• Define processes and establish well-coordinated systems for providing adequate human resources and logistics infrastructure to deliver logistics services.
• Define and drive achievement of service and quality objectives across the country.
• Moderate and adjust operational capacities to changes/ growth in country business volumes and operational requirements to profitably deliver logistics services.
• Introduce and embed best in class operations and logistics practices at the country level.
• Deliver innovation that directly influence the way the country is operating and making money.

Skills

Warehousing, Inventory Management, Operations Management, Risk Management, Process Improvement, Customer Service, Operational Costs, Reporting, Fleet Management, Technology Trends, DPDHL Business Knowledge, Business Processes, Business Strategy, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation, Negotiation, People Management, Resourcing.

Qualifications & Key Requirements

Education Level

• Master’s degree.
• More than 10 years.