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Customer Service
Counter Customer Service Agent Full-Time
The Counter Customer Service Agent will be in charge of completing all customer service related tasks at the counter, in support of the overall customer service processes.
We offer
- A truly international, open and engaging working environment in a modern working location.
- Value and team-based leadership.
- Improved system & process knowledge.
- A wide range of international career opportunities.
- Opportunities for personal and professional growth in a dynamic environment.
Key responsibilities
- Serve as a contact point for the customer service and other internal teams regarding special instructions or issues with cargo release.
- Provide back up for colleagues as required.
- Receive and resolve customers queries via all communication channels
- Update import invoices in line with delivery requirements.
- Ensure no payments outstanding prior release of export/import BL’s.
- Process customer’s Delivery Orders in line with the current SOP.
- Collect original BL’s and stamping thereof for release purposes.
- Facilitate release of full seals for export cargo packing.
We are looking for
- Strong communication skills i.e. verbal, written as well as proficiency in English.
- Open minded and ability to handle change.
- Proactive, energetic, passionate and fast to learn new things.
- Capable of building solid rapport over the phone.
- Able to build and maintain a strong network of customers.
- Capable of overcoming objections.
- Confident in making decisions.
- Team player able to work under pressure and stay organized with the ability
Job Overview
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ID: 82284
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Date Posted:
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Location: Anywhere
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Job Title: Counter Customer Service Agent