Coordinator: NMC Full-Time

Role purpose:

• Identify network faults and escalate them to various levels with the ultimate aim of clearing them and maintaining high standards of network quality;
• Need to interrogate systems and identify the problem, which are not clearly reported by network monitoring systems. This may involve statistical analysis and configuration knowledgeable.

Key accountabilities and decision ownership:

• Monitor, react to and log on FMS database all network faults and service complaints;
• Analyse and interrogate problematic network elements including repetitive faults and follow up on outstanding faults and customer complaints;
• Report problem elements to Vodacom Operations personnel (Switching, TX, RAN, VB, HLR&VAS, Billing, Power, M-Pesa, IT and IP);
• Escalate failures to Line Management as per Fault Escalation procedure;
• Facilities maintenance (monitoring and management of air-conditioning, UPS, generators, power usage, running health and safety and housekeeping checks at Master Power and other Systems).

Key performance indicators:

• Network Availability;
• Network Quality and performance;
• SLA management;

Must have technical / professional qualifications:

• Relevant degrees or diplomas in Telecommunications and IT;
• T3 or BSC. – Must be technically related in hardware, software or systems;
• Excellent understanding of mobile technologies, UMTS (3G), LTE (4G), Optical Fiber.

Core competencies, knowledge and experience:

• One year’s GSM System experience and power diagram and power supply knowledge;
• Good interpersonal skills and good planning skills;
• Desire to learn and develop all necessary technical skills;
• Ability to multi-task and work in shift;
• Strong analytical skills and able to collate and interpret data from various sources.